Diagnose/Troubleshoot 13th Gen i9-13900k CPU Game Crash While Optimizing Shaders

[LuigiMascapone]

I have heard there is a known issue with 13th-14th gen intel chips with game crashing while trying to optimize shaders. I want to know if I am affected by it and if so how can I go about to troubleshoot/resolve it.

Some examples of games crashing while optimizing shaders is Rainbow Six Siege through Ubisoft Connect and Delta Force through steam. 

I ran an intel processor diagnostic test and the test results came back as "pass". 

I have an RTX 4090 24GB GPU, 64 GB Ram, and 13th gen i9-13900K CPU. I have factory reset my PC and did a clean reboot of windows 11. Is my CPU degraded and no longer functional like it used to be? 

[Earl_Intel]

Hello LuigiMascapone,

Thank you for posting in the communities!

To answer your inquiry if your CPU is affected by the issue, rest assured that "not all processors will manifest the instability issue".

Intel recommends users adhere to the relevant Intel Default Settings for their Intel Core 13th and/or 14th Gen desktop processors, and ensure they are running with the latest BIOS for their systems. Users can check their system/motherboard manufacturer’s website and/or the Intel Product Compatibility Tool to see the latest BIOS versions for their Intel Core 13th and/or 14th Gen-powered desktop systems Find Compatibility Information for Intel Products.

Customers experiencing instability symptoms on 13th and 14th Gen desktop processors should contact their system manufacturer, or in the case of a boxed processor, please contact Intel Customer Support.

You can also try these steps for additional troubleshooting:

• Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
• Update Windows*. Select Start > Settings > Windows Update.
• Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
• Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
• Check the power supply to ensure it is suitable for your self-built system.
• Check for memory issues:
  • Try to have a sufficient amount of memory in your build system.
  • Try different memory sticks.
  • Make sure the memory is seated well.
• Try another motherboard if possible.
• Run CPU stress test for Windows* and Linux*.
  • For Windows use the Intel Processor Diagnostic Tool and run Burn-in Test.
  • For Linux, look up available stress tests for Linux.
• Try to get a fresh image of the operating system.

Source link: Troubleshooting Tips for Random System Crashes on an Intel® Boxed...

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi LuigiMascapone,

I wanted to check if you had the chance to check the answer and troubleshooting, I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi LuigiMascapone,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician