Driver update Wizard not working

[Shortytaco]

I'm trying to install 

Intel® Killer™ Performance Suite

but I get an error message: Killer Performance Driver Suite UWD cannot be installed with Killer Performance Suite".

All I want to do is automatically update drivers...

.

 

[KentRusselP_Intel]

Hi Shortytaco,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. Follow these steps to resolve the installation error by uninstalling the default suite and installing the updated version:

Steps to uninstall the default Intel® Killer Performance Driver Suite UWD:

1. Open the Run menu by pressing theWindows key + R 
2. Type appwiz.cpl then press Enter or click OK
3. Locate the Intel® Killer Performance Driver Suite UWD
4. Select the Intel® Killer Performance Driver Suite UWD and uninstall it
5. Restart the system.

Steps to Install Intel® Killer™ Performance Suite:

1. Go to the Intel® Killer™ Performance Suite download link
2. Download and install the Intel® Killer™ Performance Suite
3. Restart the system after installation
4. Verify installation was successful by checking the Intel® Driver & Support Assistant (Intel® DSA) is up to date

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Shortytaco]

Here's a snapshot, I don't see the  Intel® Killer Performance Driver Suite UWD you mentioned.

[Shortytaco]

Hi Kent,

I'm not seeing what you said to look for,  Intel® Killer Performance Driver Suite UWD

Instead I see  Intel® Killer Performance Driver Suite UWD and  Intel® Killer Performance Driver Suite UWD 

thanks,

Thomas

[JeanetteC_Intel]

Hello Shortytaco,

Thank you for the update and the screenshots.

To help with further investigation, could you please provide a screenshot of your system information (msinfo32) that shows the actual system make and model? This will help us better understand your hardware configuration. (sample photo attached)

1. Click Start.
2. Type msinfo32 in the search box. Click msinfo32.exe when it displays.
3. Save.

Regarding the Intel® Killer Performance Driver Suite UWD - I can see from your screenshot that you have it listed. You may uninstall both (Intel® Killer Performance Driver Suite UWD and Intel® Killer Performance Driver Suite UWD) and try reinstalling the application again. If it fails, please share the details above.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Shortytaco]

Hi Jeanette,

I'm trying to send you the file you requested, but I get this error message:

The file type (.nfo) is not supported. Valid file types are: 7z, ai, bmp, bz2, c, cdr, cpp, css, csv, cxx, dib, dmp, doc, docx, eml, f, f90, for, gif, gz, gzip, h, i, ico, icproj, img, jfif, jpe, jpeg, jpg, log, mdb, mdl, mov, mp4, odp, ods, odt, pdf, pjpeg, png, pps, ppsx, ppt, pptx, psd, qar, rar, rtf, rtx, sel, sig, sln, tar, tbz2, tgz, tif, tiff, txt, txz, v, vcproj, vcxproj, vfproj, vhd, vtt, wks, xcf, xls, xlsx, xml, xz, zip, 3g2, dmg, mp3, msi, mts, m2ts, ogg, srt, tar.gz, tar.gz.sig, tar.xz, p4, p4pp.

Please advise.

thanks

[KentRusselP_Intel]

Hi Shortytaco,

Thank you for your response. Please try changing the file extension—specifically, rename the file from .nfo to .txt.

The content will stay the same, but the system should now accept it.

Other option you can try:

1. Convert the content manually

• Open the .nfo file using a text editor (such as Notepad, TextEdit, or any code editor).
• Copy the contents.
• Create a new .txt file and paste the content into it.

If you have any questions or need further assistance, please feel free to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Shortytaco]

I changed the file extension to .txt, but got the error message (see attached).

thanks

[KentRusselP_Intel]

Hi Shortytaco,

I've sent an email to your active email address for the next step of the process. Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel · Accepted solution]

Hi Shortytaco,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously on your email address. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Shortytaco,

As I have not received a response from you, I will proceed with closing this inquiry at this time. Should you need further assistance or have any additional questions in the future, please feel free to submit a new request and I'll be happy to assist you. Please be advised that once this case is closed, this discussion thread will no longer be monitored.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Shortytaco]

Hi Kent

Sorry for the late reply, your solution works!

thanks