Drivers

[Natanayel]

How can I install the correct battery driver. The problem is that the laptop sometimes turns itself off. I was advised to install the correct battery driver. My laptop model is intel nuc 15x

[ACarmona_Intel]

 Hello Natanayel, 

Thank you for posting in our communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

• When did the issue start? And have you made any changes to the system that might cause the issue?
• What troubleshooting have you already tried? so we can avoid repeating them.
• Are you having a BSOD? If yes, please share the error message.
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Natanayel, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  Natanayel, 

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,
Carmona A.
Intel Customer Support Technician

[ACarmona_Intel]

Hello Natanayel, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead. 


Best regards, 
Carmona A.

Intel Customer Support Technician