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Dear Support,
Lately, I’ve been experiencing frequent system crashes. Applications such as Google Chrome, Firefox, and others are closing unexpectedly on their own.
In addition, I play a game called World of Warships, which consistently crashes during the loading screen.
I have already tried uninstalling and reinstalling the game, updating all drivers and software on my computer, and disabling XMP in the BIOS
I have also kept my BIOS updated and have always installed the latest version as soon as it was released.
Unfortunately, the issue seems to be getting worse over time.
The support team from World of Warships even recommended that I contact you, as they’ve received similar reports from other users. This situation has become quite frustrating.
I would greatly appreciate your help in identifying and resolving the issue.
Here are my computer specs:
CPU : I9 14900 K
GPU : GeForce RTX™ 4090 SUPRIM X 24G
RAM : Corsair DOMINATOR® TITANIUM 64GB
Motherboard: ROG STRIX Z790-F GAMING WIFI
Additional Note:
Interestingly, the game launches successfully only when I open OBS Studio beforehand — something I still don’t understand.
Regards
Link Copied
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So,, where do we start? CPU? Memory? Graphics card? Motherboard? Power supply? Windows?
Is it only the apps that crash or does the OS crash as well?
So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
Also, run the IPDT and post the results:
https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html
Doc (not an Intel employee or contractor)
[W10 is this generation's XP]
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Dear AlHill,
Yes, the OS crashes have also resulted in several blue screen errors. This has occurred multiple times over the past week.
The system was stable before, but that is no longer the case.
Additionally, even when I run the Intel System Support Utility for Windows, the software closes on its own.
Please find attached the scan report generated using the Intel System Support Utility, as you requested.
thank you^^
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When the OS crashes, have you captured the crash code?
Doc (not an Intel employee or contractor)
[W10 is this generation's XP]
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