Frozen BIOS menu on Birch stream AP (granite rapids processor)

[TLJ]

Hello,

I have an issue booting the Intel Birch stream AP server. Whenever I turn it on, it directly goes into the BIOS menu and just freeze (meaning, I can't move the cursor on the BIOS menu using an external keyboard).

It happened for the first time when I changed the Bifurcation settings for each of the PCIe ports from "Auto" to "x4x4x4x4" in the following submenu: EDKII menu -> Socket Configuration -> IIO Configuration -> Socket 0 Configuration. 

Could anyone please suggest a possible solution to this problem?

Thanks in advance.

[Meghak]

Hi TLJ,

Thank you for posting on Intel Community.

Please note we are reviewing the issue reported and we shall get back with an update at the earliest.

Regards,

Megha k

[Meghak]

Hi TLJ,

Thank you for posting on Intel Community.

We request to please confirm the processor and the system details that is being used.

Regards,

Megha K

[Meghak]

Hi TLJ,

Thank you for posting on Intel Community.

We request to please confirm if the query is related to Validation of Pre-release processors.

Regards,

Megha K

[TLJ]

Hi Megha K,

Yes, the query is related to the validation of the Granite rapids processor with our retimer.

Best regards,

TLJ

[Meghak]

Hi TLJ,

Thank you for confirming the details.

Please be informed we are reviewing the details shared and we shall get back with an update at the earliest.

Regards,

Megha K

[Dineshbabu]

Hello TLJ,

Please note that the Birch stream (Granite Rapids) has not been launched yet.

Also, we do not have information about "Intel Avenue City Birch Stream AP," as it is not an official Intel server board.

We recommend you refer to the Resource and Documentation Center and look for more documentation about Granite Rapids. Please refer to the below link to access the Resource and Documentation Center:

https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html

Also, you can open a new case in Intel Premier Support for this type of validation pre-launch. Please refer to the below link to access Intel Premier Support.

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Dineshbabu.

[TLJ]

Hi Dineshbabu,

To be more precise, by "Intel Avenue City Birch Stream AP", I meant to specify the following:

- Mark Segment: Intel SDP for Xeon AP

- Baseboard: Avenue City

- Platform: Birch Stream AP

-Processor: Granite Rapids AP

Moreover, I could not find any documentation on Intel RDC which relates to the issue I raised. If there is such a document please do forward it to me.

Best regards,

TLJ

[Dineshbabu]

Hello TLJ,

Greetings for the day!

I am sending a follow up if you have any questions from the previous post. If so, please let us know.

Regards,

Dineshbabu

[Meghak]

Hello TLJ,

We hope this message finds you well.

We have not yet received a response from you and as such, we will be closing your chat.

If you want to continue support, please reply to this email and we will reopen your chat or create a new one so that we can continue to support you.

Best Regards,

Megha k

[TLJ]

Hello Meghak,

I would please like to carry on with our conversation.

Following Dineshbabu response I would like to clarify that by "Intel Avenue City Birch Stream AP", I meant to specify the following:

- Mark Segment: Intel SDP for Xeon AP

- Baseboard: Avenue City

- Platform: Birch Stream AP

-Processor: Granite Rapids AP

Moreover, I could not find any documentation on Intel RDC which relates to the issue I raised. If there is such a document please do forward it to me.

Best regards,

TLJ