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Hi Paul611,
Thank you for posting in Intel Communities.
I get you on why you are perplexed on the boot up speed that you got after replacing your processor. There could be a lot of reasons for it. Kindly provide the following information, so I can find out:
1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page, https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html for instructions.
2. Do you experience crashing or general sluggishness when you are already booted up to Windows?
I will be waiting for your response.
Best Regards,
Alfred S
Intel® Customer Support Technician
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Hi Paul611,
Thank you providing those information.
Please allow us some time to check on this.
We will get back to you as soon as we have updates.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
Thank you for waiting for our update.
15 sec is more for booting. Not sure what settings are done in BIOS. Also, we are not sure what are the applications installed on this system. To isolate the issue, please try the following:
· First, take data back up from system
· Remove all applications from the system.
· Uninstall and install all drivers in proper sequence - inf, LAN, Gfx, Audio, I/O etc...
· If not fixed, do clean installation of OS
· Then install all drivers in sequence as advised above
· Check the system boot time.
Please also that you are using a Z690 chipset with DDR4. If possible, can you check with Z790 chipset.
We look forward to your feedback regarding our post.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
Thank you for sharing the results of some of our engineer’s suggestions.
May we know your feedback or results for the other recommendations by our engineers?
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
We are just following up.
It looks like you need more time to carry out the other recommendations that our engineers provided.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.
We hope for your consideration and understanding on this one.
If you need any additional information, please submit a new question as this thread will no longer being monitored.
Thank you for contacting Intel® and have a great week!
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
Thank you for your understanding and offer to wait for the next BIOS update.
Due to the behavior that you are experiencing right now when booting up the machine, do you also observe general instability issues with your system?
Lastly, you may want to check with your motherboard manufacturer to ask when will be the next BIOS update release or ask other suggestions on how to improve the boot up time of your system for 14th generation processors.
Awaiting your response.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
Thank you for your understanding and offer to wait for the next BIOS update.
Due to the behavior that you are experiencing right now when booting up the machine, do you also observe general instability issues with your system?
Lastly, you may want to check with your motherboard manufacturer to ask when will be the next BIOS update release or ask other suggestions on how to improve the boot up time of your system for 14th generation processors.
Awaiting your response.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best Regards,
Alfred S
Intel Customer Support Technician
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Hi Paul611,
We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers.
We hope for your consideration and understanding on this one.
If you need any additional information, please submit a new question as this thread will no longer being monitored.
Thank you for contacting Intel® and have a great week!
Best Regards,
Alfred S
Intel Customer Support Technician

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