I7 14700K et jeu unreal engine

[Lyaly]

Bonjour et merci de prendre le temps de me lire.
 
Premièrement voici ma config:
 
Computer:      GIGABYTE B760M DS3H DDR4
CPU:           Intel Core i7-14700K (Raptor Lake-S Refr., B0)
               3400 MHz (34.00x100.0) @ 2194 MHz (22.00x99.8)
Motherboard:   GIGABYTE B760M DS3H DDR4
BIOS:          F20, 02/25/2025
Chipset:       Intel B760 (Raptor Lake-S PCH)
Memory:        32768 MBytes @ 1064 MHz, 15-15-15-36
               - 8192 MB PC28800 DDR4 SDRAM - Corsair CMW32GX4M4C3600C18
               - 8192 MB PC28800 DDR4 SDRAM - Corsair CMW32GX4M4C3600C18
               - 8192 MB PC28800 DDR4 SDRAM - Corsair CMW32GX4M4C3600C18
               - 8192 MB PC28800 DDR4 SDRAM - Corsair CMW32GX4M4C3600C18
Graphics:      Intel Raptor Lake-S - Integrated Graphics [GIGABYTE]
               Intel UHD Graphics, 15197884 KB SDRAM
Graphics:      PNY RTX 4070 Ti SUPER Verto OC
               NVIDIA GeForce RTX 4070 Ti SUPER, 16376 MB GDDR6X SDRAM
Drive:         KINGSTON SNV3S500G, 488.4 GB, NVMe
Drive:         CT2000P3SSD8, 1953.5 GB, NVMe
Sound:         Intel Raptor Lake-S PCH - cAVS (Audio, Voice, Speech)
Sound:         NVIDIA AD103 - High Definition Audio Controller
Network:       RealTek Semiconductor RTL8125 Gaming 2.5GbE Family Ethernet Controller

Lorsque je lance le nouveau jeu "clair obscur expedition 33" qui tourne sous UNREAL ENGINE, j'ai ce joli message qui met le processeur en cause.

Depuis j'ai lu tellement de forum avant maj bios apres maj bios downgrade dans le bios etc ...

Je ne sais même plus ce qu'il faut faire ...

Je précise que je n'overclock pas et qu'entre autre je ne touche à rien à part la maj dans le bios.

Si quelqu'un pouvais me dire ce que je suis censée faire ^^'

Merci d'avance,

Cordialement,

[Earl_Intel]

Hi Lyaly,

Thank you for posting in the communities!

Veuillez noter que je ne peux vous aider qu’en anglais ou si vous préférez, je peux vous transférer dans une autre équipe qui prend en charge votre langue. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte.

I do understand the apologize for the issues you're experiencing on your system while playing "Clair Obscur: Expedition 33", To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below.

• May I know if the game is working fine before? if yes, what are the changes on the system that started the issue?
• Can you provide the exact error message on English? This will help me further understand the root cause of the issue.
• Have you tried using different driver versions?
• Have you tried reinstalling the game?
• Did you perform a clean installation when installing the latest graphics drivers?

Best regards,

Earl E.

Intel Customer Support Technician

[Lyaly]

Hi,

Thanks for your reply.

I will try to speack english if its better ^^

So installation is ok because i made it on steam and i also try reinstall and to fix the file of the game.

I was not able to play the game before; i never can really load the game because this error appear at the launch of the game.

I have try some solution but its not really funny ^^'

i can play the game with compatibility " windows 7" but at some point i have black screen and never can launch the game again without a black screen.

i can play the game with directx 11 instead of later but in cinematic scene i have red screen due to this .

The error message is in english, i try to repost it in a better way. You can see " The CPU (Intel(R) Core(TM) i7-14700k) may be unstable"

For the drivers of my graphic card i delete the old before install the new by the nvidia app.

I wish my reply could help you ^^

[Earl_Intel]

Hello Lyaly,

I appreciate you sharing this useful information with us.

No worries, I will further check on this, I have a few more questions relating to the issue:

• Have you tried disabling your iGPU on the BIOS? so we can check if it's the CPU iGPU that's causing the issue.
• You can also try using the iGPU to launch the game for testing. So, we can see if it will not crash the game.
• Can you also share us the game settings you're using while playing "Clair Obscur: Expedition 33".

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Lyaly,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Lyaly,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician