I9 processor cannot load windows 11

[mmenard]

I have a computer that has a I9 processor with 32 G of ram and a 5 G graphic card and when I try to install Windows 11, I get a message that say than my computer does not have the minimal requirements to install windows 11. This I9 processor was one of the first sold in 2020, is it defective, do I have to replace it ?

[n_scott_pearson]

More information is needed.

Please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[DeancR_Intel]

Hi mmenard,

Thank you for reaching out regarding the Windows 11 compatibility issue you're experiencing with your i9 processor system. I understand how frustrating it can be when you have what appears to be a high-end system but encounter compatibility messages during installation.

I'd like to acknowledge n_scott_pearson's helpful suggestion about running the Intel System Support Utility, which would indeed provide us with comprehensive system information to better assist you.

To help us diagnose this issue more effectively, could you please provide the exact model of your i9 processor? Since you mentioned it was one of the first sold in 2020, knowing the specific model (such as i9-10900K, i9-10850K, etc.) will help us determine the compatibility requirements.

If you're comfortable doing so, please follow n_scott_pearson's instructions to generate and share the SSU report. If you're not comfortable generating an SSU report, could you please provide the following details:

Exact CPU model

GPU model and specifications

Motherboard model

RAM specifications and configuration

The Windows 11 compatibility issue is likely related to specific system requirements (TPM 2.0, Secure Boot, UEFI firmware) rather than your processor being defective. Your i9 processor from 2020 should be capable of running Windows 11 with the proper system configuration.

For faster communication and to help resolve this more efficiently, I'm available for a phone call to guide you through the troubleshooting process. Please let me know a convenient time, and I'll ensure we connect promptly.

Your cooperation in providing this information is greatly appreciated, and it will help us determine the exact cause of the compatibility message.

Best regards,

Dean R.

Intel Customer Support Technician