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Hello Bill_Niki
Our sincerest apologies for the inconvenience that this has caused.
Intel remains committed to collaborating with our partners to thoroughly investigate and develop effective solutions for the reported instability issues affecting Intel Core 13th and 14th Gen unlocked desktop processors under specific conditions. Updates on our findings will be communicated as soon as they are available.
To ensure the effectiveness of this fix, we wanted to confirm if these troubleshooting steps have been applied. We advise users to adjust their motherboard BIOS settings to align with the 'Intel Default Settings' profile, which is the standard provided to motherboard manufacturers. Updating to the latest BIOS is also advisable.
If you already applied these settings and updated the BIOS, you may consider reaching out to the retailer from whom you purchased the product to explore warranty options. Alternatively, you're welcome to submit a Return Merchandise Authorization (RMA) request with us. For your convenience, here is the link to proceed: [Intel Support Tickets].
When submitting your ticket, feel free to reference this community thread and mention that you have already conducted troubleshooting steps.
Best regards,
Caguicla C.
Intel® Customer Support Technician
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Hello Bill_Niki
Good day!
I'm following up to see if you've had a chance to review our previous message and if there are any further questions or points that need clarification regarding this issue
Best regards,
Caguicla C.
Intel® Customer Support Technician
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Hello Bill_Niki
As we have not heard from you for the past few days, we will go ahead and close this thread. If you need help in the future, please submit a new question as this thread will no longer be monitored.
Best regards,
Caguicla C.
Intel® Customer Support Technician
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