Intel Core 13th/14th Gen Boxed Desktop Processor Warranty Update

[Thomas_Hannaford]

*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

[Donahue259]

exchange for what? the same faulty chip, that came off the same production line?? ARE YOU KIDDING ME!?? 15th gen for free or get lost. 

[funky0308]

I just saw, Intel extended warranty on my CPU to 2028 so if anything happens I'll claim the warranty and try to get a new one. I really doubt 13gen will still be out. I think they did what they could here and that's OK for me

[berkkocaturk]

Normal cpu is useful and will last 10 years if you think processors arent faulty why arent you extending warranty to 10 years .

What if cpus fail after 5 years with knows production defect and stability issue?

[pressed_for_time]

Normal warranties for CPUs are three years for boxed processors and one year for OEM/Tray. Intel has extended all warranties for Raptor Lake processors by two years. Like any electronics product if you want to use it beyond the warranty period that is your choice. Talking about 10 year warranties is completely unrealistic.

[n_scott_pearson]

@pressed_for_time,
You are correct, but haven't provided a complete answer. While it it true that an entity can purchase warranted tray processors from Intel, individuals purchasing tray processors in the gray markets receive no warranty. Processors are only warranted for the original purchaser. Individuals purchasing tray processors in the gray market are secondary owners and thus have no warranty.
Bottom line, buyer beware. You are getting a deal, but at the expense of a warranty.
...S

[berkkocaturk]

Intel knew about the instability and oxidation but didnt make it public and knowingly sold it. What they did is beyond realistic.

And a warranty is as solid as company trust and right know intel does not have any.

Intel has refused warranty on unstable 13-14th gen cpus before this was public but they knew about it. They need to do more to gain trust.

[UserMac]

13th Gen Raptor Lake chips went end of life March 2024 and was refreshed by 14th Gen. Something is up with these Raptor Lake CPU's, why end production of 13 gen and replace with 14th Gen. I get that 13h Gen is almost identical but axing production and only producing 14 Gen  just adds to my suspicions that something is wrong with these proccessors.

[SmartOne_2000]

They say only select 13th Gen CPUs are end-of-life'd. Its best if you post pages 2 and 3 to see which 13th gen are discontinued.

[UserMac]

It is all 13th Gen or at least all of the ones that I know about.

I have added the PDF file showing all the pages and on page two it has the table of them all.

I think that RMA should be replaceing 13th gen with 14th Gen if they have axed them. Something is not right with the 13th gen otherwise why end of life ? The 12th Gen is not even end of life.

I get 13th Gen and 14th gen are almost the same and it could just be easier to make just 14th Gen but I am suspicious considering these chips are reported to have lots of issues and who knows Intel might have found a fault that cant be fixed on 13th Gen but are not going to say anything just end of life them and make 14th Gen. But that is my suspicious mindset. 

[Brand1659]

To bad I have an approved RMA and its taken a week of back and forth and holds and I've still not been called back to process the charge to actually get my replacement shipped. 

[aliabaig]

Intel is offering a two-year extended warranty for 13th and 14th Gen boxed desktop processors due to reported stability issues. If you're affected, Intel recommends contacting your system manufacturer if you bought through an OEM or reaching out to Intel Customer Support if you purchased a boxed CPU. More details will be shared soon. Apologies for the delay in communication as they work through the complexities of this issue.

[Stevo88]

This is straight up lies from intel. Man up tell the truth and accept your mistake!

Maybe it's too late because yous have sh*t 9n us smaller guys from the greatest height. Spend thousands on a pc only to be treated like leaf blowing in the wind

Statements like this from intel make me laugh...... yes laugh cos it's either laugh or cry haha Total disregard from intel. Hold your head in shame