Intel DSA -- cannot click buttons or links

[MJM917]

Recently reinstalled win11 and thus had to also reinstall IDSA. After installing, I was able to perform a scan and see that I had three updates available. So I clicked tried to click "Download (All)" to update my software. At first I was unable to initiate the process as I could not click the button or most of the other links on the page. After clicking this and that for a while I was able to click the DL button somehow. I was able to install the first update but now cannot access the other 2. I am viewing the page/app in MS Edge. 

Any ideas why I cannot access? 

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Update: I just tried accessing via Chrome and was able to DL the updates. Originally, I was viewed the page/app in MS Edge. Would Edge prevent me from accessing? If so why?

[DeancR_Intel]

Hi MJM917,

Thank you for posting in the communities regarding the issue you're experiencing with Intel DSA on Microsoft Edge.

It's good to hear that you were able to download the updates using Chrome. Sometimes, browser compatibility issues can affect the functionality of certain applications. To assist you further, could you please provide the following information:

• What specific driver updates are you looking to download? Knowing this will help us ensure you have the correct versions installed.
• Are you using a laptop or desktop? This information will help us tailor our support to your specific setup.
• Would you be interested in remote assistance to help resolve any remaining issues? If so, please let us know a convenient time for a phone call to further check and assist.

Your cooperation is greatly appreciated, and I look forward to assisting you further.  

Best regards,

Dean R. 

Intel Customer Support Technician 

[AgentMScarn]

I'm having the same problem, except using Chrome doesn't fix it for me and neither does Firefox. There are 2 updates available for download but clicking the download buttons does nothing.

[LeonWaksman]

Before using the Intel DSA, you should download manually and install the relevant Chipset Driver Software.

Leon

[DeancR_Intel]

Hi MJM917,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

I appreciate your insights with regards to the issue @LeonWaksman

Best regards,

Dean R. 

Intel Customer Support Technician 

[AgentMScarn]

I'm having the exact same issue, except using Chrome doesn't fix it for me. I've tried Firefox as well and no luck. As of now, I'm unable to use any of the download links to download updates for my wifi or bluetooth drivers. Clicking on the download buttons does absolutely nothing.

[iSergio]

The same thing happens here, the buttons don't work. I did a clean install of Windows 11, completed all system updates, but it just doesn't work. I'm using Edge, the latest version of the browser. As additional information, this failure in the download button functionality has been happening to me for months. Until now, one solution was to change the page language to Spanish, but that no longer works.

PS: Using Chrome solved the issue for me, but please, this shouldn't happen... so fix it. I use Edge for everything and I don't like to download other browsers to do a single task like this one.

[DeancR_Intel]

Hi MJM917,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.

I appreciate your insights regarding the issue, and I also want to acknowledge the contributions from other users, @AgentMScarn and @iSergio, who have shared similar experiences. I recommend creating new threads for your specific issues to avoid confusion and ensure that each concern is addressed individually. This approach will help us provide more targeted support and solutions.

Best regards,

Dean R. 

Intel Customer Support Technician 

[TryingHard]

Attempting to DL & install 

Intel® Wireless Bluetooth® Drivers for Windows® 10 and Windows 11*

for today. 22/07/2025

I get the icon with red dot in my notification area and can open the web page but nothing is clickable.

Tried Edge, Edge Canary, Edge Beta, Edge Dev but no go..??

Never had this problem since forever?

[TryingHard]

I now have 2 Intel updates waiting and NO clickable items are clickable using Edge,

Microsoft Edge is up to date.

Version 138.0.3351.95 (Official build) (64-bit)

Is it Edge or Intel - or both.

[TryingHard]

I have absolutely no idea why, ..... but

my second Intel update suddenly decided to update iteself..

So if anyone here caused this - thank you.

Or if anyone here contacted Intel and they did it - thank you to both of you.

Regards TryingHard.

 

[MJM917]

Have you tried dumping your cookies? I finally got the site to work in Edge but don’t know what really fixed it as i was trying all sorts of things. Dumping the cookies, was one of the last things i recall trying though.