Intel DSA indicates new driver for Intel NPU but it has been installed

[LT7879]

HI all,

I have installed the latest version of  lntel NPU  32.0.100.4181, but Intel DSA still showing to download the same version again. Any advise what to do?

Thank you

[AlHill]

Never believe IDSA.  Just ignore it.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[LT7879]

If I check the installation history, there is an error message Installation failed with error code 1000. 

Any suggestion how to fix it?

thanks

[ArchieD_Intel]

Hi LT7879,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

Can you please provide me a screenshot of the error?

Is the Intel NPU driver the only issue?

Have you tried uninstalling the NPU driver and use the IDSA?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[LT7879]

Hi Archie,

The issue start after installing the NPU Driver listed at the IDSA website.

I uninstall the NPU driver, and choose clean uninstall. Reinstall it again, Uninstall it, and reinstall it again. 

Yes for now only intel NPU

Yes, several times. And just for your information, sometimes I cannot click any button at the Intel DSU page, so I tricked it to go other page and return to the page and it will work. 

Please find attached the SSU and the screenshot of the error message. 

[ArchieD_Intel]

Hi LT7879,

Thank you for the update. Please follow these steps to address the issue:

1. On the IDSA scan page, click "Refresh Results" located in the left-hand menu.
2. Clear your browser cache by pressing Shift + F5, then attempt to rescan using IDSA.
3. If the issue persists, verify that both the Intel® DSA Service and Intel® DSA Updater service are running. To do this, open Windows Search, type "Services," and locate Intel(R) Driver & Support Assistant. Ensure the status for both services is "Running." If not, right-click on the service and select "Start" to initiate it.

Additionally, check for any pending Windows updates by navigating to Windows -> Settings -> Updates -> Security. If your system hasn't been restarted recently, consider doing so. You can check the system's uptime by opening Task Manager, going to the Performance tab, selecting CPU, and viewing the Up Time displayed in days/hours/minutes/second's format.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[LT7879]

Hi,

I have done it, but the error message code 1000 still remains. Please advise

[William41]

I believe the error 1000 issue is caused by the Current NPU version number is the same as the New NPU version number.

[ArchieD_Intel]

Hi LT7879,

Thank you for the feedback. I will investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Hi William41, for us to address your concern and to avoid any confusion, please create a separate thread and one of the supports will be helping you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi LT7879,

Please check your email inbox, as we have sent you a message regarding our concern.

Thank you and have a great day ahead!

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi LT7879,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[LT7879]

Hi Archie,

Sorry for the late response. As per today, Intel DSA already indicated no new driver, although in the history it still said the last installation is error 1000. But for now we can close it. Thank you

[ArchieD_Intel]

Hi LT7879,

Thank you for the update. As you've requested, I will now close this thread. If you require further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Archie D.

Intel Customer Support Technician