Intel® Driver & Support Assistant says "Invalid Configuration Data"

[PDario]

I used to check for driver updates with Intel DSA; now it says "Invalid Configuration Data", even if I tried refreshing as suggested, with different browsers and stopping services and deleting DSA folder.

Nothing changed.

Can you please help?

[Allan_A_Intel]

Hello PDario,

Thank you for reaching out to us with your concern about the "Invalid Configuration Data" error you encountered while using the Intel® Driver & Support Assistant. We apologize for any inconvenience this has caused you, and we're here to assist you in resolving this issue.

To better understand the situation and provide you with the appropriate solution, we kindly request some additional information from you. Please follow these simple steps:

Step 1: Confirm the Driver and Intel Product Model

Could you kindly let us know which specific driver you were trying to update using the Intel DSA? Additionally, it would be helpful to have the model number of the related Intel product (e.g., processor, graphics, chipset) to ensure we address the correct issue accurately.

Step 2: Provide Your Operating System Information

To better diagnose the problem, we need to know which operating system you are currently using. Please provide us with the name and version of your operating system (e.g., Windows 10, macOS Mojave, Linux Ubuntu 20.04).

Once we receive this information, our dedicated support team will diligently investigate the matter and promptly get back to you with tailored steps to resolve the "Invalid Configuration Data" error. We understand how important it is to have your drivers up to date, and we're committed to assisting you every step of the way.

If you have any other questions or encounter any difficulties in providing the requested details, don't hesitate to reach out to us. We're here to help and ensure you have a smooth experience with Intel products.

Thank you for your patience and cooperation. We're looking forward to hearing from you soon.

Best regards,

Allan A.

Intel Customer Support

[PDario]

Hello, this screenshot has all the information you asked for, I think.

I'm using DSA to find what drivers need to be updated, I'm not yet trying to update anything.

Thank you for your support.

[CilliersOrffer]

Step one:

Bios

Version

BIOS Date: 06/01/16 14:26:26 Ver: 08.00.10

Date

2017-02-24

Motherboard

Manufacturer

Intel Corporation

Model

S1200SP

Version

H57532-271

Processor

Intel® Xeon® CPU E3-1240 v6 @ 3.70GHz

• Device Details

• ManufacturerGenuineIntel
• DescriptionIntel64 Family 6 Model 158 Stepping 9
• Architecturex64
• # of Cores4
• # of Threads8
• Processor Base Frequency3701 MHz
• Current Voltage1.6
• Level 2 Cache1024 Kb
• Level 3 Cache8192 Kb
• Processor Id0x906E9
• AvailabilityRunning at full power
  
  
  I was jsu checking if there are any driver updates for my machine

Operating System

Edition

Microsoft Windows Server 2016 Essentials (64-bit)

Version (Build)

1607 (10.0.14393)


Will attach last log here

[Allan_A_Intel]

Hello PDario,

Thank you for providing the screenshot. I see that you are using Intel DSA on your laptop. I want to assure you that we are here to help. In order to provide you with the best assistance possible, I have taken the initiative to move this thread to our specialized forum for DSA-related issues. This will allow our experts to address your concern more efficiently and provide you with a prompt resolution.

Rest assured that your question is in the right hands, and our community members and support team will be able to see your thread in the new location. If you have any further questions or need additional help, please feel free to reach out to us in the forum, and we'll be more than happy to assist you.

Thank you for your understanding and for being a part of our community. We appreciate your trust in us, and we are committed to ensuring a positive experience for you.

Best regards,

Allan A.

Intel Customer Support

[DeividA_Intel]

Hello PDario,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please try the following:  

1. Download the Intel® DSA uninstaller tool.

• https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

2. Run the uninstaller to uninstall Intel® DSA.

3. Reboot the system.

4. Reinstall Intel® DSA.

• https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=Intel%20driver

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[PDario]

It seems to be fixed now, thank you!

[DeividA_Intel]

Hello PDario, 

Thanks for the confirmation. I am glad to know that the issue is now fixed, I will proceed to close this thread. However, you can open a new one in case you need further support or if you face any issues with our products.

Regards,  

Deivid A.  

Intel Customer Support Technician