Intel Extreme Tuning Utility

[EasterEggs]

Hello, 

It seems that the last version of ETU does not work on my computer. The previous one works without any problems. What can I do ? 

Mother board: MSI Z790 Tommawak 

BIOS: Last version available H90.

CPU: I5-13600K

Windows 11: 23H2

Thanks in advance. 

Best regards, 

[Alberto_R_Intel]

EasterEggs, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In reference to this scenario, please try to uninstall the Intel® XTU tool:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

And install the latest one once again:

https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html?wapkw=xtu

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[EasterEggs]

Hello,

Thanks for your help but same error after uninstall (+ manually unistallation of all the XTU files).

Do you have another solution?

Thanks in advance.

Best regards,

[Alberto_R_Intel]

Hello EasterEggs, You are very welcome. Thank you very much for your response.

We are sorry to hear the issue remains after trying the steps provided previously.

I will do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello EasterEggs, I just received an update on this matter.

While we are still working on this scenario:

-Could you please provide more information about what you mean by the version is not working: 

Is not opening at all? 

Is there any feature missing?

-Do you have the option to provide pictures of the error that you are seeing?

Regards,

Albert R.

Intel Customer Support Technician

[EasterEggs]

Hello, 

You will find a screenshot and a report.txt. 

"XTU 2.0 is not supported"

Best regards, 

[Alberto_R_Intel]

Hello EasterEggs, Thank you very much for providing the picture and the SSU report.

In the original title of this thread, you mentioned "Intel Extreme Tuning Utility", but the picture you just shared belongs to "Intel® Speed Optimizer 2.0", which is a whole different application. 

Just to confirm, which one is it, "Intel Extreme Tuning Utility" or "Intel® Speed Optimizer 2.0"?

Regards,

Albert R.

Intel Customer Support Technician

[EasterEggs]

Hello, 

I dont' understand what did you say. 

Intel® Speed Optimizer 2.0 is in Intel Extreme Tuning Utility. You will fiond enclosed a screenshot of the version which works perfectly.

Best regards,

[Alberto_R_Intel]

EasterEggs, Thank you very much for your reply.

Thank you very much for confirming that information as well and sharing the picture. We will continue working on this scenario and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello EasterEggs, I just received an update on this matter.

We would like to let you know that we have been working on a way to restore the speed optimizer without releasing an update that users have to download. Intel® is working on restoring this issue as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician