Intel Extreme tuning I9 13900k. unsupported platform

[Joe30]

I have looked at the list of what cpus are compatable and i9 13900k is but i am getting an error saying unsupported platform here is the log.

[492C:4930][2024-09-24T20:48:47]i001: Burn v3.14.1.8722, Windows v10.0 (Build 22631: Service Pack 0), path: C:\Users\joeye\AppData\Local\Temp\{34CFFF8B-1E12-428C-99F8-63CD101886B8}\.cr\XTUSetup_7.14.2.14(7).exe
[492C:4930][2024-09-24T20:48:47]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[492C:4930][2024-09-24T20:48:47]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.2.14'
[492C:4930][2024-09-24T20:48:47]i009: Command Line: '-burn.clean.room=C:\Users\joeye\Downloads\XTUSetup_7.14.2.14(7).exe -burn.filehandle.attached=776 -burn.filehandle.self=600'
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\joeye\Downloads\XTUSetup_7.14.2.14(7).exe'
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\joeye\Downloads\'
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\joeye\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240924204847.log'
[492C:4930][2024-09-24T20:48:47]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[492C:4CF0][2024-09-24T20:48:47]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.2.14'
[492C:4930][2024-09-24T20:48:47]i100: Detect begin, 2 packages
[492C:4930][2024-09-24T20:48:47]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[492C:4930][2024-09-24T20:48:47]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[492C:4930][2024-09-24T20:48:47]i000: Setting string variable 'NETFRAMEWORK45' to value '533320'
[492C:4930][2024-09-24T20:48:47]i000: Setting version variable 'WindowsDllVersion' to value '10.0.22621.3810'
[492C:4930][2024-09-24T20:48:47]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[492C:4930][2024-09-24T20:48:47]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[492C:4930][2024-09-24T20:48:47]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[492C:4930][2024-09-24T20:48:47]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[492C:4930][2024-09-24T20:48:47]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[492C:4930][2024-09-24T20:48:47]i199: Detect complete, result: 0x0
[492C:4CF0][2024-09-24T20:48:49]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[492C:4930][2024-09-24T20:48:49]i200: Plan begin, 2 packages, action: Install
[492C:4930][2024-09-24T20:48:49]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[492C:4930][2024-09-24T20:48:49]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\joeye\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240924204847_000_vcredist_64.exe.log'
[492C:4930][2024-09-24T20:48:49]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\joeye\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240924204847_000_vcredist_64.exe_rollback.log'
[492C:4930][2024-09-24T20:48:49]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\joeye\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240924204847_001_Intel_XtuInstaller.msi_rollback.log'
[492C:4930][2024-09-24T20:48:49]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\joeye\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240924204847_001_Intel_XtuInstaller.msi.log'
[492C:4930][2024-09-24T20:48:49]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[492C:4930][2024-09-24T20:48:49]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[492C:4930][2024-09-24T20:48:49]i299: Plan complete, result: 0x0
[492C:4930][2024-09-24T20:48:49]i300: Apply begin
[492C:4930][2024-09-24T20:48:49]i010: Launching elevated engine process.
[492C:4930][2024-09-24T20:48:51]i011: Launched elevated engine process.
[492C:4930][2024-09-24T20:48:51]i012: Connected to elevated engine.
[58B4:26CC][2024-09-24T20:48:51]i358: Pausing automatic updates.
[58B4:26CC][2024-09-24T20:48:51]i359: Paused automatic updates.
[58B4:26CC][2024-09-24T20:48:51]i360: Creating a system restore point.
[58B4:26CC][2024-09-24T20:48:51]i361: Created a system restore point.
[58B4:26CC][2024-09-24T20:48:51]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, options: 0x7, disable resume: No
[58B4:26CC][2024-09-24T20:48:51]i000: Caching bundle from: 'C:\Users\joeye\AppData\Local\Temp\{6F19115C-EEE0-48FE-81B9-9EA31B4F99F0}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\XTUUISetup.exe'
[58B4:26CC][2024-09-24T20:48:51]i320: Registering bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, version: 7.14.2.14
[58B4:26CC][2024-09-24T20:48:51]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: Active, restart initiated: No, disable resume: No
[58B4:5D78][2024-09-24T20:48:51]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[58B4:5D78][2024-09-24T20:48:51]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi.
[58B4:26CC][2024-09-24T20:48:51]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[58B4:26CC][2024-09-24T20:48:52]e000: Error 0x80070666: Process returned error: 0x666
[58B4:26CC][2024-09-24T20:48:52]e000: Error 0x80070666: Failed to execute EXE package.
[492C:4930][2024-09-24T20:48:52]e000: Error 0x80070666: Failed to configure per-machine EXE package.
[492C:4930][2024-09-24T20:48:52]w350: Applied non-vital package: vcredist_64.exe, encountered error: 0x80070666. Continuing...
[58B4:26CC][2024-09-24T20:48:52]i323: Registering package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, version: 7.14.2.14, package: Intel_XtuInstaller.msi
[58B4:26CC][2024-09-24T20:48:52]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[58B4:26CC][2024-09-24T20:48:56]e000: Error 0x80070643: Failed to install MSI package.
[58B4:26CC][2024-09-24T20:48:56]e000: Error 0x80070643: Failed to execute MSI package.
[492C:4930][2024-09-24T20:48:56]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[492C:4930][2024-09-24T20:48:56]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[492C:4930][2024-09-24T20:48:56]e000: Error 0x80070643: Failed to execute MSI package.
[58B4:26CC][2024-09-24T20:48:56]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[492C:4930][2024-09-24T20:48:56]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[58B4:26CC][2024-09-24T20:48:56]i329: Removed package dependency provider: {B3768C84-139F-4A71-A175-A2A85F4712DE}, package: Intel_XtuInstaller.msi
[58B4:26CC][2024-09-24T20:48:56]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{B3768C84-139F-4A71-A175-A2A85F4712DE}v7.14.2.14\
[58B4:26CC][2024-09-24T20:48:56]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[492C:4930][2024-09-24T20:48:56]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[58B4:26CC][2024-09-24T20:48:56]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[58B4:26CC][2024-09-24T20:48:56]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart: None, disable resume: No
[58B4:26CC][2024-09-24T20:48:56]i330: Removed bundle dependency provider: {fdc445a5-0180-47a6-a653-ab97fa2d4723}
[58B4:26CC][2024-09-24T20:48:56]i352: Removing cached bundle: {fdc445a5-0180-47a6-a653-ab97fa2d4723}, from path: C:\ProgramData\Package Cache\{fdc445a5-0180-47a6-a653-ab97fa2d4723}\
[58B4:26CC][2024-09-24T20:48:56]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fdc445a5-0180-47a6-a653-ab97fa2d4723}, resume: None, restart initiated: No, disable resume: No
[492C:4930][2024-09-24T20:48:57]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[VonM_Intel · Accepted solution]

Hi, Joe30.

Thank you for posting in our Community and for providing the log details. Based on the error you're receiving ("unsupported platform"), it's possible that there may be compatibility issues with your setup. The i9-13900K is supported, but there could be additional factors, such as the motherboard, BIOS version, or the specific software you're attempting to use. The error message you shared is likely to appear right after an installation error indicating Attempted to install on an unsupported platform. 

I recommend trying the following steps:

1. Make sure your processor is supported by Intel® XTU and is showing in up in the This download is valid for the product listed below section on the download center page.
2. Find the right version of Intel® XTU that supports your processor, and download it. Example: A system with an i5-13600K processor will require the installation of the latest Intel® XTU version 7.x. When attempting to install Intel® XTU 10.x version on the same system, an error will occur (as indicated above).

Intel® XTU should install without issues if you have aligned the version number to the supported processor. 

There are two versions of Intel® XTU available for download:

• Intel® XTU version 7.14.2.14: supports unlocked Intel® Core™ processors (14th gen) and older processors.
• Intel® XTU version 10.0 or newer: supports unlocked Intel® Core™ Ultra Processors (Series 2) 

Additionally, just to share with you, we have our support link where you can find all of the troubleshooting steps that we’re going to perform. To make it easier for you, here’s our support link: Error: "Setup Failed" in Intel® Extreme Tuning Utility (Intel® XTU)

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Joe30.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Joe30.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician