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Intel NUC shutting down

Seygi
Beginner
1,891 Views

I have an Intel NUC

 

Intel® Client Systems NUC

Bios

Version
PATGL357.0052.2023.0901.1439
Date
2023-09-01

Motherboard

 
Intel Corporation
Model
NUC11PABi7
Version
M68262-500

OS

Microsoft Windows 11 Pro (64-bit)
23H2 (10.0.22631)
 
 
This pc is running 24 hours x 7 days week.
without shutdown, for more than 1 year.
 
But past week this PC started to shutting down, without iteration.
 
Could you help me to investigate the root cause?
 
Attached is my system log information
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3 Replies
n_scott_pearson
Super User
1,843 Views
The most common reason for spontaneous shutdown is overheating. I suggest that you start monitoring system temperatures using an app like AIDA64 or HWiNFO64.
Hope this helps,
...S
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DzTran
Beginner
1,478 Views

Same problem here, on NUC 11 Pentium except that it can't be overheating because it shuts itself down after about 10 - 15 seconds after boot. I reseat both the RAM and the SSD and also use an AC adapter from a working NUC, none of that helped. Any idea? The NUC has a 3 year warranty but since Intel is not supporting nor manufacturing NUC anymore. I guess I'm out of luck.

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n_scott_pearson
Super User
1,460 Views
Support - and yes, including warranty coverage - is being provided by Asus. You can contact them regarding RMA, if necessary.
...S
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