Hello KWong57,
Thank you for posting on the Intel® communities.
Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.
1. Intel® System Support Utility (Intel® SSU)
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Attach the report directly to the thread.
2. Please run Intel® Processor Diagnostic Tool and attach the report the the thread.
- Download the tool Intel® Processor Diagnostic Tool
- Follow the wizard installation.
- The system will be scanned automatically.
- Once the test has fully completed click on “File”.
- Click on “View Results File” then save the text file.
Also please provide the following information:
- Please provide screenshots of the Intel® Extreme Tuning Utility error (Not showing the temperature and frequencies)
- Do you have any other tool to overclock the system? example: Intel® Performance Maximizer.
- Does your mobo come with an overclock feature that is enabled in the BIOS?
Note: Since the issue started from a BIOS update there might be some customizations that were added to it and some motherboard manufacturers can restrict access to various controls.
Regards,
Adrian M.
Intel Customer Support Technician
A Contingent Worker at Intel
