Intel core i5 11400f runs on minumum 800 hz

[Totoronya]

Hello community,

I have a problem with my processor. It doesn't want to run higher 800 hz. It's installed in asrock z590m and powered with be quite 650w with 4 pin connector (I used 8 pin before, but thought 4 would be enough). The temparature is below 40 Celsium deegres. 

The energy mode is set to maximum productivity. I have no idea what could be wrong. 

[Jose_Intel]

Hello @Totoronya

Thank you for posting on the Intel️® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

We understand you are getting issues with the frequency of your Intel® Core™ i5-11400F Processor, we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Have you made any recent software or hardware change?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the report from Intel® Processor Diagnostic Tool.

Best regards,

Jose B.

Intel Customer Support Technician

[Totoronya]

Hello Jose!

Sorry, I forgot to change interface language to English. I really apreciate your help. Yes, I'am having issues with the processor frequency. 

1. It is supposed to be a new one because I bought it three days ago from in a local marketplace but it worked "badly" from the first start up
2. I tried to upgrade BIOS but it didn't help to solve the issue. All the software (windows) and hardware were bought three days ago

[Jose_Intel]

Hello Totoronya

Thank you for your reply and reports.

Please keep in mind that we highly recommend keeping your operating system up to date. Please go to Start, and then go to Settings > Update & Security > Windows Update.

Also, please download and run Intel® Processor Identification Utility (Legacy). Once the tool has been run, click on File > Save, then attach the report.

Best regards,

Jose B.

Intel Customer Support Technician

[Totoronya]

Hello Jose, 

I tried to update Windows but it takes to much time for the update unstallation( Attaching the report to this message

[Jose_Intel]

Hello Totoronya

Thank you so much for the report.

Regarding the Windows update, we need to check the system with the latest updates. In the meantime, we will check the issue internally with the information we have so far. As soon as we have any update we will let you know.

Best regards,

Jose B.

Intel Customer Support Technician

[Totoronya]

Hello Jose, 

I've managed to update Windows. Nothing has changed so far. I'll be waiting for the future instructions!

[Jose_Intel]

Hello Totoronya

Thank you for patiently waiting.

We were checking the information you provided, we are sorry to hear that after the Windows update the issue persisted. Besides the reported frequency, is there any performance issue?

Have you performed a clean Windows installation? If you haven’t, please do it. We need to check the system with a fresh installation.

Also, please make sure your BIOS is set to default. (Contact the OEM for further assistance).

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Totoronya

We hope you are doing fine. 

Were you able to perform the clean installation and set the BIOS to defaults? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello Totoronya

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.