Intel driver support assistant throws up red error box

[grahamleigh4]

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Have uninstalled, reinstalled many times but cannot get past banner above in solid red box. See attached.

Thanks

Graham

[JedG_Intel]

Hello grahamleigh4,

Thank you for posting on Intel Community Forum.

It appears that you're experiencing with Intel Driver & Support Assistant. To address the issue effectively, kindly share the information below.

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Which browser/s are affected?

4. What version of Intel Driver & Support Assistant are you running?

5. Have you performed any troubleshooting steps?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello grahamleigh4,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[grahamleigh4]

Hi Jed D,

Was this working fine before?

• Yes, many times, a message came up, I went to web page, and it worked just fine

Did you make any recent changes to the system?

• Nord VPN, but that is turned off

Which browser/s are affected?

• I only use chrome

What version of Intel Driver & Support Assistant are you running?

• The latest, just uninstalled it, reinstalled it, same problem

Have you performed any troubleshooting steps?

• Not sure how to trouble shoot this, apart from above
• I have attached a diagnostic file, but it is too advanced for me to understand.

The intel Graphics software - independant, not web based, dark blue box colour, works just fine.

Just a thought, the web based updater sometimes offers graphic updates as well as, say, bluetooth drivers - could this be in conflict with the one above

Coincidenly it has just flagged 4 more updates

Thanks

Graham