Intel extreme tuning not detect my i7 6700k

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Hi, I have a i7 6700k but the intel extreme tuning utility does not detect

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Hello gonzalochen:

The XTU tool is directly related to the BIOS of the board, and maybe the microcode from the processor is not being detected by the BIOS properly. A BIOS update to the latest version for the motherboard should be able to fix this problem. What is the model of the board? Did you try to un-install the XTU and re-install it again? https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 Did it work fine before? Which Windows version are you using? Any questions, please let me know. Alberto

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I am using the ASUS Z170 PRO GAMING motherboard and the latest version of the BIOS 1904.

It is the first time I use the program with this pc because it is new and I have tried to install and reinstall.

I use Windows 10 upgraded to the latest version

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Hello gonzalochen:

In that case, we will start an investigation in order to try to find a possible fix for this problem. As soon as I get any updates, I will post all the details on this thread. Any questions, please let me know. Alberto

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Hello gonzalochen:

Please try the new version of the XTU tool that you will be able to download from the following link: https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 Any questions, please let me know. Alberto

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Install the new version and still did not work, I also tried the version that has asus, also tried to remove windows services, install and reinstall the application, nothing worked.

I read some forum that the application had problems with some applications so uninstall the speedfan, thought it would not work because the speedfan did not start in windows or services, but it worked.

Thanks for all the help.

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Hello gonzalochen:

Thank you very much for that information. In that case, we will start an investigation on this matter in order to try to find out a possible resolution for this issue. As soon as I get any updates, I will post all the details on this thread. Any questions, please let me know. Alberto

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Hello gonzalochen:

I just received some updates in regard to the investigation we are doing on this case, and based on that information, we tested the NUC with speedfan tools removed, and the problem got fixed. So, please try that, remove the speedfan tools and try the XTU once again, should work fine this time. Please let me know the results. Any questions, please let me know. Alberto

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Hello gonzalochen:

I just wanted to check if the information provided before was useful for you, and also if the problem with the XTU persists or if it got resolved? Any questions, please let me know. Alberto

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Thanks for the help, I have uninstalled speedfan and it works perfectly XTU

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Hello gonzalochen:

Thank you very much for letting us know that information. Excellent, it is great to hear that the XTU is working fine now. Any other inquiry, do not hesitate in contact us again. Regards Alberto