Intel i9-14900K RAM controller

[xDarkNeko_]

Hello everyone,

since a few days, I have to fight with “random crashes” mainly.
The first thing I did was to find out what this could be. According to the crashlogs it was always a “RAM” problem.
I ran the RAM test (memtest64) twice and always “positive”. No errors, no nothing. Nevertheless, I got myself a new RAM to test whether the crashes are still present. Yes, they were still there.

I then ran tests with OCCT & Prime95. Which were also “positive” for the time being.
After ~20 minutes there were permanent crashes in games. However, my system never crashed.
I recently updated the BIOS to the latest version & reset it again.
I have tested XMP in switched on & switched off state. Error was still the same.

I downloaded Intel Processor Diagonsic tool and everything was “passed”.
(Log still exists)

In the meantime I don't know what to do, because the internet says that the 13/14th gen. are very sensitive at this point.

Should I perhaps report this in more detail to support or have it replaced directly?

Kind regards
Neko

[RandyT_Intel]

Hi @xDarkNeko_ 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Was the processor purchased less than 30 days ago? 
• Is there any sign of physical damage on the processor? 
• Make and model of the motherboard(s) used with the processor 
• Make and part number of the Random Access Memory (RAM) 
• Did you overclock the processor? Please note that if the system was overclocked, including voltage/frequency beyond the processor supported specifications, your processor voids warranty. 
• Have you tried disabling Turbo in the BIOS settings to see if the instability ceases? 

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[xDarkNeko_]

Hey @RandyT_Intel,
Sorry for mate response, i had many things to do!

So;

- No, my processor is bought from over one year right now.
- It has no Physical Damage, as well my Motherboard in the Socket has no damage or dirt.
- I Have only on Motherboard, its the "Asus ROG Z790 Maximus Extreme" & my RAM which i use is the "CORSAIR VENGEANCE "CMH64GX5M2B6400C32"".
- I only "Overclocked my PC with "XMP" Modules. Mostly used "XMP Tweaked" with the "Intel Safe Mode"
- Yes i did (after you respond) tried it. It has the same Problem, that only Games and Programms Crashes.

Should i try to communitcate with Amazon to Swap the CPU?

Kind regards,

Neko

[RandyT_Intel · Accepted solution]

Hi @xDarkNeko_ ,

We can proceed with the replacement. I will email you to gather the necessary details so we can create a separate ticket for the warranty. There's no need to contact your place of purchase; I can assist you with this transition.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[xDarkNeko_]

Hey @RandyT_Intel, 

That would be awesome!
Should i create a "Ticket"?  Where?
Do you need a Email or you gonna write on my Account email?

Kind regards,

Neko

[RandyT_Intel]

Hi @xDarkNeko_ ,

Please anticipate an email from me regarding a new ticket for warranty processing. I will close this ticket to prevent any duplicate cases.

Warm regards,  

Randy T.  

Intel Customer Support Technician