Hi Dero3463,
Thank you for reaching out to the Intel Community Forum regarding the issue you've encountered with The Last of Us Part 2. We appreciate your detailed report and the effort you've put into identifying a potential solution. To assist us in investigating the issue, please provide the following details:
- What is the exact model of your laptop?
- Have you tried using the OEM driver for testing?
- Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
- When did the issue start? Was it after a specific driver update or game patch?
- Have you used DDU to completely remove all residual drivers and installed a new one?
- Have you tried adjusting the graphics settings?
- Did you verify the game files or reinstall the game?
- Could you provide a screenshot of your in-game display and graphics settings?
- Which gaming platform did you use to download the game?
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.
If you have any questions, please let us know. Thank you.
Best regards,
Archie D.
Intel Customer Support Technician
