NPU driver installation produces error code 1000 Core Ultra 7 265KF

[Lebensstern]

Dear Intel Support Team,

I am experiencing the same issue. I don’t want to open a new thread and am writing here instead.

Answers to your questions:

• After restarting the system, are there any warnings or errors shown in Device Manager—especially yellow triangle icons or entries like "Unknown Device"?
  No.

• When manually running the installer, does it say that the driver is already installed?
  Yes.

• Have you previously installed beta or OEM-modified drivers for the NPU or chipset?
  I had the PC newly assembled by a computer store and received it on July 16, 2025. The previous driver was already installed.

System:
Windows 11 Home (64-bit), Build Version 24H2 (10.0.26100)
Intel Core Ultra 7 265KF
NVIDIA GeForce RTX 5070
RAM: 64 GB

Today, July 25, 2025, I manually reinstalled the driver and took photos. See attachment.

Translated with ChatGPT.

[JedG_Intel]

Hello Lebensstern,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing installation issues with the NPU driver as it produces error code. Since Intel Driver & Support assistant isn't recognizing the update, kindly share the information below so we can investigate further.

1. Which browser is being used to access IDSA?

2. Are you using any proxy settings?

3. What security software are you using?

4. Do you have any browser plug ins installed?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Lebensstern]

Hello,

Thank you for your efforts.

I have reinstalled and set up Windows 11 on my newly purchased PC. Everything is fine now.

My thread can be closed. It's resolved.

Kind regards

[JedG_Intel]

Hello Lebensstern,

Thank you for keeping me posted and I'm glad to hear that the issue is resolved.

As the initial concern has been resolved, I will proceed to close this inquiry. Should you have any further questions or concerns, please feel free to submit a new request, as this thread will no longer be actively monitored.

Best regards

Jed G.

Intel Customer Support Technician