PCH Fail on NUC D54250WYKH1 D54250WYB Board

[JMitc6]

I've had a recurring, intermittent problem with the cursor locking in place at the top middle of my monitor, blinking at about 2Hz. Updating drives, rebooting, etc. haven't solved the problem.

Today I downloaded and ran the Intel Processor Diagnostic Tool. It reported the PCH test failed.

System Information

NUC

D54250WYKH1

D54250WYB Board

Processor http://community.futuremark.com/hardware/cpu/Intel+Core+i5-4250U/review Intel Core i5-4250U

Windows 10 - up to date

Intel Driver update tool says all drivers up to date

Windows Memory test says no problems.

I found a suggestion for a fix at Tom's Hardware, but I couldn't get at the motherboard battery to try it.

http://www.tomshardware.com/answers/id-3261610/intel-diagnostic-tool-pch-fail.html Intel diagnostic tool PCH fail. - [Solved] - CPUs

Questions:

1) Is my blinking cursor problem likely to be caused by the PCH failure problem?

2) What can I do to fix the PCH failure?

Text of Failure message

PCH Test Failed

CPU1

PCH Test

Module Version: 1.0.10.64b.W

Start Time: Sat May 27 19:10:25 2017

Test Result - FAIL

LPC deviceID = 0x9c43

Chipset : Intel(R) 8 Series Chipset

Chipset Stepping : C1

Error while retrieving SATA Device Information from OS.

Platform Controller Hub Test Failed!!!

End Time: Sat May 27 19:10:25 2017

Total Time: seconds: 0

[idata]

Hello aengineer,

Thank you for contacting the Intel community. Have you tried with different mouse? Try running Windows update; I have seen some customer solving the PCH fail result by reinstalling the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Intel® Processor Diagnostic Tool. It is hard to determine if the PCH fail result is causing this problem, this curser issue can also be cause by the RAM, have you tried reseating the RAM or if you have two RAMs installed try one at a time. I hope this can help. Regards, Ivan U.

[JMitc6]

• Different mouse - no luck
• Windows update - no luck
• Intel Processor Diagnostic Tool - Installed after cursor problem appeared - did not affect it. Haven't installed it again.
• RAM - ran MS diagnostic - no errors; reseated - no improvement

[idata]

Thank you for the information aengineer, being that the case, I suggest you to http://www.intel.com/content/www/us/en/support/contact-support.html# @2 contact support to get a replacement for the unit.

Best regards, Ivan U.

[JMitc6]

I tried to find support at Intel after reading this latest reply, but was unsuccessful. The specs for my unit says "Status End of Interactive Support." Does that mean no support at all?

[idata]

Hello ngineer,

The unit is end of interactive support but Intel provides three years warranty from the moment the purchase is made. The support is working right now so you can either create a online service request or you can do live chat.http://www.intel.com/content/www/us/en/support/contact-support.html# @5 http://www.intel.com/content/www/us/en/support/contact-support.html# @5 Please let me know if you can access the website. Best regards, Ivan U.

[JMitc6]

I tried repeatedly to access the website. I sign in with no problem, but when I attempt to create a support ticket it tells me that it doesn't recognize the product, despite providing the correct Stocking ID. My info is:

G6YK41500FBL

MAC C03FD564ACD3

H26245-102 - Stocking ID/Part #

D54250WYKH1 Kit

Purchased 7/10/2014 from Amazon

Jim MItchell

[idata]

Hello aengineer,

I have sent you a private message for warranty information. Regards, Ivan U.