Permission Denied: Intel XTU signature validation failed. [Intel(R) Core(TM) i9-14900KS]

[Eusthace]

Hi, I have a processor Intel(R) Core(TM) i9-14900KS.

I've been using Intel® Extreme Tuning Utility for more than one year. But today I started getting this same error: Permission Denied: Intel XTU signature validation failed.

I tried everything mentioned in other threads:

Please try these two steps first.

1. Uninstall the Intel® Extreme Tuning Utility.
   1. Use the Windows 10 Apps and Features.
   2. Search for Intel® Extreme Tuning Utility.
   3. Click uninstall.
2. Open the Task Manager.
   1. Check under Processes for XtuService.
   2. If found, click End Task.

If the issue persists, follow the steps below to completely remove the Intel® Extreme Tuning Utility.

1. Locate installutil.exe at C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe.
2. Locate XTU service at: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
3. Using those pieces of information, open a command prompt as an admin and enter your information for the location of the Extreme Tuning service. (Your location may be different. An example is given below.)
4. C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe /u C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\XtuService.exe.
5. Delete any folder named Intel® XTU from these locations: C:\Program Files (x86)\Intel and C:\ProgramData\Intel.
6. Delete the folder named Intel Telemetry under C:\ProgramData:.
7. You may want to reboot your system (optional).

Download and install the Intel® XTU application.

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I still can't get to work, and I really need it.

Please, any help?

[RandyT_Intel]

Hi @Eusthace,

It seems you've conducted thorough troubleshooting. Have you tried updating the BIOS to the latest version? Ensuring you have the most recent BIOS version installed can be crucial. You may want to contact the motherboard manufacturer for confirmation.

• Please provide the SSU log report and share it here so I can review your system's configuration. 

If the issue persists, consider performing a fresh Windows installation. Should these steps not resolve the problem, I will need to check it on my end for further investigation. For that, I require the following logs from you:

To obtain verbose (level 4) log files for the Intel® Extreme Tuning Utility (Intel® XTU), follow these steps:

1. Open Registry Editor.
2. Navigate to HKEY_USERS\.DEFAULT\Software.
3. Create a new key named "Intel" if it doesn't already exist.
4. Create a new key named "XTU" under the Intel node if it doesn't already exist.
5. Create a new DWORD value under the XTU node called "LoggingLevel" and set its value to 4.
6. Restart the XTU Service or the computer.
7. Start XTU and reproduce the issue.
8. Access the new logs located in C:\ProgramData\Intel\Intel Extreme Tuning Utility\Logs, specifically the XtuCore file, which will now include additional information marked with [ INFO ].

By the way, may I ask what purpose you are using this software for? Altering clock frequency and/or voltage may (i) reduce system stability and useful life of the system and processor; (ii) cause the processor and other system components to fail; (iii) cause reductions in system performance; (iv) cause additional heat or other damage; and (v) affect system data integrity. Intel has not tested, and does not warranty, the operation of the processor beyond its specifications.•

We value the overclocking community and offer a number of great features that enhance their ability to increase processor frequency and performance. However, even as we work with the community to push the boundaries of what’s possible for those desiring additional performance, we want to be transparent that there is always a level of risk involved.

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Eusthace,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Eusthace,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician