Please help me analyze the cause of these two Minidump files. Thank you

[white_812]

Today, my system suddenly crashed while I was watching videos, and the same issue occurred previously. Could you please help identify the cause? Thank you.

CPU：14900k

[RandyT_Intel]

Hi @white_812 

Thank you for posting here in our community. To help identify the cause, could you please provide more details? Specifically, let me know if there were any error messages or codes displayed when the crash occurred. Additionally, have you noticed any patterns or specific actions that seem to trigger the crash? This information will help us troubleshoot the issue more effectively.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @white_812 

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @white_812 

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician