Please help me with my 13900k

[Tom35]

In mid 2023 I bought my 13900k hoping it would be enough for my work and gaming needs. But I started to notice strange behavior. First, while gaming unreal engine 5 games (Warhave at first) games crashed on the regular (on launch and while being in game) it produced an error that the computer was out of video memory (at the time I had a RTX 4090). I tried to look up what was the issue - nothing was on the web at the time. I deduced that the graphics card wasn't the issue because it had the most vram for a consumer grade gpu. Then I tried to look into the cpu. I found that reducing the cpu core clock multiplier from x58 to x54 reduced the frequency of the crashes.

And here we are today - I have to underclock my cpu even further for it to not crash (but it still does). I updated my bios when i heard the news about the faulty cpus' and hoped that mine wasn't effected, but this seems not to be true. I really didn't want send my cpu back to the vendor because I know that I wont be able to use my pc for at least 2 months. But at this point I see no other options. I need urgent advice on what to do. I live in one of the Baltic countries.

I'm just tired of these crashes.

[n_scott_pearson]

Are these crashes only occurring while gaming?

Have you upgraded to the latest available BIOS for your motherboard?

If so, are you running on the Intel safe settings?

I suggest, as a first step (well, as a second step if you had to update your BIOS and the problems still occur), that you download and run the Intel Processor Diagnostic Tool. If this fails - and after verifying that your warranty is (still) active (here: Determine if Your Product Is Still Under Warranty) - you need to directly contact Intel Customer Support to initiate the RMA replacement process (you cannot do this here). You can start here: Contact Intel Processor Support or use this page: Intel Support Phone Directory to look up local/country phone numbers.

You can use the online forms service or email to initiate this process, but I recommend calling Intel directly. The above links provide access to local or toll-free numbers for most countries and these numbers provide support for most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is only offered in English and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S