Problem after updating to Intel driver and support assistant 19.1.4.5

[WHahn]

Hello support,

After Updating to Intel driver and support assistant 19.1.4.5 and Start scanning for new drivers the DSA Service runs never ending consuming 100% CPU. Analysing of C:\ProgramData\Intel\DSA\Service.log shows the service loops endless. I upload the LOG-file with this post. Any Idea what's the reason for this trouble?

Best regards,

Walter Hahn

[Leonardo_C_Intel]

Hello WHahn Thank you for posting in the Intel Community. Have you tried completing a clean installation of Intel® Driver & Support Assistant (Intel® DSA) on the system? you can use Intel® Driver & Support Assistant Uninstaller (https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller) and then installing Intel® DSA (https://downloadcenter.intel.com/download/28425). Let me know if the behavior still persist and attach the new log files. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello Mr. Leonardo, I run the Uninstaller and reinstalled DSA but the behaviour did not changed. I included the LOG-files with this eMAIL Best regards, Walter Hahn Am 27.02.2019 um 19:08 schrieb Intel Forums:

[Leonardo_C_Intel]

Hello WHahn I did not find the attachment of the new log file. please attack a zip file with the C:\ProgramData\Intel\DSA folder. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello support,   On your request I included DSA.zip as attachment Best regards, Walter Hahn Am 28.02.2019 um 18:53 schrieb Intel Forums:

[WHahn]

Zip file with the C:\ProgramData\Intel\DSA folder. Best regards, Walter Hahn

[Leonardo_C_Intel]

Hello WHahn Thank you for the attachment. What is the brand and model of you system? Do you have the same behavior if you run Intel® DSA with other browsers? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello Leonardo,

This is a LENOVO THINKCENTRE M92 and the problem exists with IE and FIREFOX

Best regards,

Walter

[Leonardo_C_Intel]

Hello WHahn We recommend using the drivers provided by the Original Equipment Manufacturer (OEM) since each manufacturer customizes the drivers and their systems design, this might be the reason why the Intel® DSA is having this behavior. Lenovo support: https://support.lenovo.com/us/en. Lenovo drivers: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/thinkcentre-m-series-desktops/thinkcentre-m92p/downloads. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello Leonardo C.

Thank you for your replay. The last driver update I install was on 2.3.2015 the version 15.33.32.64.4061 recommend by the former Driver Update Utility 2.0. This driver works fine and there is no need to follow your advise to re-install any OEM drivers by Lenovo due to the a vitally rule "never change a running system" I own myself. If I look on the LOG-file the trouble occurs at

28.02.2019 20:03:39   ... Multiple updates found for device Intel® HD Graphics

Pre 19.1.4.5 versions of Intel Driver & Support Assistant had no problem with this and the endless looping of your tool is a serious error. I am a software developer too and it is not the right way to say the customer to change his configuration for getting the buggy Intel software Intel Driver & Support Assistant to work on his system!!

Best regards,

Walter Hahn

[Leonardo_C_Intel]

Hello WHahn Thank you for your reply, let me pass this behavior through our developer team to investigate it, bear in mind that there is no guarantee since you are using a OEM system. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello WHahn Thank you for waiting. I would like to confirm what is the OS installed on the system? Bear in mind that according the Lenovo website your laptops system longer available, this can be the reason why there is no new driver releases (reference link:https://www.lenovo.com/us/en/desktops/thinkcentre/m-series-towers/m92p/) We highly recommend using Lenovo's software. This is because it will provide the drivers for the supported OS and system. https://support.lenovo.com/cr/en/solutions/ht104055. In addition if you are using Windows® 10, IDSA may not be able to provide Windows® 10 drivers due to the components on the system might not have Windows® 10 support since Lenovo™ website only provides drivers to Windows® 7 and Windows® 8. We will need to have the SSU (see steps below) to investigate further and the I would like to confirm that you understand that we cannot guarantee if or when the developers will find a solution. • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello Leonardo C.,

The OS is Windows 7 64bit. I ttached the SSU Output

Best regards,

Walter Hahn

[Leonardo_C_Intel]

Hello WHahn Thank you for the system details. Let me refer this case to the developers, as mentioned previously we cannot if or when the developers will find a solution. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[Leonardo_C_Intel]

Hello WHahn Thank you for waiting. Please try again the clean installation of Intel® Driver & Support Assistant (Intel® DSA) on the system? you can use Intel® Driver & Support Assistant Uninstaller (https://downloadcenter.intel.com/download/28181/Intel-Driver-Support-Assistant-Uninstaller) and then installing Intel® DSA (https://downloadcenter.intel.com/download/28425) and test the scan of the system con confirm if the behavior still happens. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[WHahn]

Hello Leonardo C.,

The problem is fixed by this, see attached picture. Thank you for your support

Best regards,

Walter Hahn

[Leonardo_C_Intel]

Hello WHahn I am glad to know that the issue has been resolve on your system. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation