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Problem with Thunderbolt driver

cetriolino
New User
‎10-02-2025 06:41 AM
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Good evening,
I've been having a problem with my motherboard X299 AORUS Gaming 9 from GIGABYTE and Windows 11.
I have a Gigabyte Alpine Ridge Thunderbolt3 THUNDERBOLT card to, which I have connected several peripherals (a sound card, a hard disk, etc), but as soon as I try to turn on these peripherals, they are not recognized after Windows 11 was installed.

I opened a support ticket with GIGABYTE support, and they had me update some drivers and the BIOS, but the problem persists.

In their latest response, they told me that:

"Sorry like last mail this motherboard X299 AORUS GAMING 9 by spec support up to Window 10 only. (no Window 11 driver), and could not help about this further.
Because we cannot get the drivers from Intel about the Intel chipset for Windows 11, and this issue is related on the driver."

Can you help me? Or do I have to throw away a motherboard from 2017 that I paid a lot of money for and that, if it weren't for this problem, would work perfectly?

Thank you very much.

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JezreelZ_Intel
Moderator
‎10-03-2025 01:06 AM
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Hi cetriolino,


Thank you for reaching out regarding your Thunderbolt™ Share functionality. To better assist you, could you please provide some additional information about your setup? This will help us identify any potential issues and guide you effectively:


  1. Could you confirm if both PCs have Thunderbolt™ 4 or Thunderbolt™ 5 ports?
  2. Are you using a Thunderbolt™ cable for the connection? If not, what type of cable are you using?
  3. Have you ensured that both PCs have the latest Windows OS updates and drivers installed, including the Intel® Graphics driver version 0.101.4826 or higher?
  4. Is at least one of your PCs or accessories clearly advertised to support Thunderbolt™ Share?
  5. Have you downloaded and installed the Thunderbolt™ Share software on your Windows OS (11 or newer) PCs?
  6. Can you verify if the hardware license is detected on one of the connected PCs or Thunderbolt™ accessories?


Your responses will help us pinpoint the issue and provide you with the necessary steps to ensure optimal performance with Thunderbolt™ Share.


Thank you for your cooperation, and I look forward to your reply.


Best regards,


Jezreel Z.

Intel Customer Support Technician


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