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Good day, I wanted to update the drivers for my processor Core I5 -12450H, found the latest version (namely Intel® Graphics 32.0.101.6734) but I get an error with code 1006, the driver does not change in the device manager, please help me figure this out, maybe I'm doing something wrong, please tell me. In the Intel® Driver & Support Assistant utility it says that no new drivers were found, Intel Graphics software it also says. (Windows 10 Pro (2009))
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Hi @To1rd ,
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report and share it here so I can review your system's configuration.
- Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
We can conduct a remote session to help you check the system issue and correct the driver you want to download. Please share your callback number via email so we can schedule the remote assistance. Kindly also provide your available times so we can organize around any time zone differences. I will send you an email to gather this details.
I look forward to your response and am committed to resolving your issue promptly.
Warm regards,
Randy T.
Intel Customer Support Technician
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Hi @To1rd ,
Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!
Warm regards,
Randy T.
Intel Customer Support Technician
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Hi @To1rd ,
Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.
Warm regards,
Randy T.
Intel Customer Support Technician
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