RMA 14900k

[Zerry_Computers]

I have a Tray Prozessor which is degenerated but my distributor denies me Warrenty because i "damaged the CPU" physically. Pictures are attached.

Can they deny my claim, because of some minor scratches?

[RandyT_Intel]

Hello Zerry_Computers,

Thank you for reaching out regarding your warranty claim for the tray processor. I understand your concerns about the denial from your distributor.

I have sent a message to your active email address with detailed information regarding warranty policy for this unit. Please check it for clarification on how we handle such claims, including the specifics about physical damage and minor scratches.

Best regards, 

Randy T. 

Intel Customer Support Technician