RMA Coverage Open Box

[ChristianM11325]

Hi, I recently purchased an open box 14700K from microcenter, and wanted to know if the warranty extends to it. When I read through the conditions of the warranty on intel's site, it sounded like it might not be. On the page for whether used processors are covered, it states they aren't, but when I checked the conditions for what open-box means for a microcenter product, it sounds like it wouldn't be considered really used, at least from a layman perspective. The return window for processors is 15 days. Open box items are tested and confirmed to be working, according to one of their pages.

If it's not covered, I might want to return it and get a new one, because while I think with the right steps I can get a good lifetime out of the processor, I'd rather be safe than sorry.

[ArchieD_Intel]

Hi ChristianM11325,

Thank you for reaching out to the Intel Community Forum.

Intel® Boxed Processors include a three-year limited warranty that covers qualifying Intel® Processors and thermal solutions when sold as individual components in genuine Intel packaging to end users.

Intel has enhanced warranty coverage for 13th and 14th generation boxed desktop processors by extending the standard 3-year warranty by an additional two years, resulting in a comprehensive 5-year warranty period.

Please note that Intel does not provide warranty coverage for used, refurbished, or engineering sample processors. For details regarding engineering samples, please refer to our engineering sample processor documentation.

To verify your processor's warranty status and information, please visit: https://supporttickets.intel.com/s/warrantyinfo?language=en_US"

Additionally, you may check Intel® Boxed Processors Three-Year Limited Warranty Terms and...

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[JeanetteC_Intel]

Hi ChristianM11325,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician