RMA has had no reply for 11 days

[QTubb]

Hi everyone. First and foremost, thank you for the space to ask my questions.

I own a few systems, and have rarely ever had to do an RMA with Intel over the years. Well, one of those rare occurrences came up, and I sent one of my 5960x's back. It was received and signed for by an Intel worker on 8 October 2015, and I have not heard anything since it was received. I sent over a message Friday and Today, and can not get an answer through email, support ticket, or live chat. Everything I try, it just gives me no answer or option to speak with anyone.

I was just curious if this is a common occurrence, as the only two other RMA's I have done with them over the years were nearly instantaneous, and had no issues.

Thank you for the help.

Scarlet

[QTubb]

Spoke with Chat. After an hour, I finally got the answer that the RMA was denied.. Didn't realize I was purchasing an OEM Processor, so the RMA was Denied. So, now I have to figure out how to get the processor RMAed by the OEM once I find out who that was.