Really Frustrating Experience with Intel Support (i7-14700KF issue)

[Lukas666]

Hey Intel Community, I'm new here. 

Just wanted to share a pretty disappointing experience I've had recently with Intel customer support.

About a year ago, I bought an Intel Core i7-14700KF CPU bundled with an MSI B760M Mortar II motherboard. Everything was great until I started getting frequent crashes and blue screens. After spending a lot of time troubleshooting and researching, it turned out my CPU was part of a known stability issue affecting Intel's 13th and 14th-gen CPUs.

When I reached out to Intel, I was hoping they'd offer a fair solution, especially since this problem is due to a known product defect, and now I'm stuck because my motherboard can't support newer generation Intel CPUs. Instead, Intel only offered two pretty unsatisfactory options:

1. A partial refund (CNY 2400, around USD 330), which does not cover what I paid.

2. Replacing my CPU with the same exact model, which obviously risks me running into the same issues again.

Honestly, as someone who's always chosen Intel for quality and reliability, this has been a huge letdown. It feels like I'm stuck bearing extra costs because of a problem I didn't cause.

I'm sharing this here because I really hope Intel can step up their game when it comes to handling situations like this, especially for long-time customers.

Thanks for letting me vent!

[DhannielM_Intel]

Hi Lukas666, 

Thank you for sharing your feedback in the community. As the representative, I sincerely apologize for any inconvenience this may have caused. I will take note of your feedback. For now, I will close this post. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Lukas666]

Hi Dhanniel,

Thanks for your prompt response and understanding. Could you please help me follow up on my support case? The service code is #06529748. I'd greatly appreciate your assistance in ensuring this issue reaches a fair resolution.

Thanks again for your help!