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Strange single line diagonally across my screen while gaming. and artifacts while playing youtube videos

idata
Employee
3,239 Views

-Strange single line diagonally across my screen while gaming,artifacts while playing youtube videos,freezing in visual studio ,it happens only with the integrated intel HD 630 GPU,with gtx i have no problems at all

-it is a stock y520 lenovo laptop bought 2 months ago,no undervolt,no overclock

specs :

os:windows 10

browser:chrome

i5 7300hq

nvidia gtx 1050 4gb

1tb hdd

8gb ddr4 ramaxel.

what is the solution for this?

drivers are up to date

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8 Replies
idata
Employee
1,894 Views

Hello, i57300hq.

 

 

Thank you very much for contacting the Intel® Communities Team.

 

 

I would like to know where did you find the graphics drivers for the Intel® HD Graphics 630? Was it from the https://downloadcenter.intel.com/ Intel® Download Center or from thehttps://support.lenovo.com/us/en/ Lenovo™ page?

 

Additionally, which method are you using to change from one GPU to another?

 

 

I will appreciate if you can attach to this thread an https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

If you can attach an image with the error you are getting that will help a lot as well.

 

 

 

Antony S.
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idata
Employee
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idata
Employee
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idata
Employee
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and yes graphics drivers were from intel those from lenovo are messed up

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idata
Employee
1,894 Views

in mozilla where gtx is set as default i have no problems

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idata
Employee
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do i have to "bake" the 630GPU like i saw on youtube or RMA?

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idata
Employee
1,894 Views

Thank you very much for all the information provided i57300hq.

 

 

I can see that the Intel® HD Graphics drivers installed are the 4836 version, the latest version available is the 4944. Please download this version by clicking https://downloadmirror.intel.com/27484/a08/win64_15.65.4.4944.zip here and, in order to complete the installation please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

 

Antony S.
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idata
Employee
1,894 Views

Hello, i57300hq.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
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