Support site not working, need to RMA/swap a defective i7-6700K

[idata]

This is an RMA request for defective i7-6700K. Upon installation of the i7-6700K CPU with a new Z170 motherboard in my HTPC many moons ago, the system randomly blue screened but it was infrequent so I let it ride thinking it might be drivers since the Intel processor diagnostic software did not indicate a problem. For the most part, I would get one of these blue screens:

IRQL_NOT_LESS_OR_EQUAL

DRIVER_IRQL_NOT_LESS_OR_EQUAL

PAGE_FAULT_IN_NONPAGED_AREA

Turns out that Xfinity X1 was offering a great deal which eliminated my need for a dedicated HTPC and then we found out that we were moving anyway so I put the HTPC to bed so to speak...

Fast forward to last week and decided to move that HTPC hardware to a new case and use it to replace my aging desktop. I got a new case and proceeded to install a fresh copy of Windows 10 Pro. But I could not install the OS - at all. No matter what I did with the BIOS or the hardware (booting from HDD, booting from USB, booting from DVD), the system would blue screen almost immediately when the spinning dots started in the installer (when you do an installation of Windows, it will display the windows logo for a second or so, and then display the spinning bots). So basically I was getting blue screens within a few seconds of the process starting. Ironically, I was getting the same blue screens I noted above with the addition of KMODE_EXCEPTION_NOT_HANDLED. Note that these blue screen were completely random.... It could be any of these blue screens for no rhyme or reason.

I tested the RAM extensively (isolating chips, running memtest, etc) without error but I eventually just replaced the RAM outright because you never know - but no change.

I tested and updated firmware on the hard drives - no change. Thinking it might be an UEFI issue, I took the designated system drive and wiped it on another system so it was fresh. No change.

This one was the best... Even with a DVD or USB install attempt, with NO hard drives at all, it blue screened in the same place.

I did a LOT of permutations of BIOS configuration and hardware configuration but nothing changed - blue screened at the spinning dots. I replaced the motherboard THREE times during this process and nothing changed. I was originally using an MSI Krait gaming motherboard. Swapped to Gigabyte, replace that one and then went back to an MSI Gaming M5.

In a fit of desperation, and great Black Friday weekend pricing, I purchased another 6700K yesterday and that new one works perfectly. In the same system, I just dropped the new processor in and everything just works. The OS installed and no blue screens whatsoever. As a matter of fact, this is the system I am making this request on,

Thus, I'd like to replace this defective CPU.

[DFran7]

Yeah I have a similar problem and I can't get it to work either.

Is the website going to be fixed anytime soon? Live chat also isn't working so you can't use that either.

[idata]

Well, this is interesting... I tried to create another case, but same error message about the service being down. However, I looked at my profile and I do see a case opened somehow yesterday, so I just added my details as a comment. lol

[idata]

Hi Peers,

I just sent a PM to you, please check your inbox.

Quualudes

Ninja1515

Regards,

Esteban C

[idata]

Cool! Replied as requested

[idata]

Great!

I just sent another PM to you, please check your inbox.Thanks,Esteban C

[idata]

i have same problem with support site

[idata]

Hello,

Please check your inbox, Persecution

Regards,

Esteban C

[idata]

I am also trying to RMA a CPU but am getting 'System Unavailable' on the site.

[idata]

Hello loza84,

I am sorry to hear you are having issues with the website!

By the time you posted that, we had the live chat support opened, have you tried that?

You can get a chat by selecting the product here: http://intel.ly/29LZ0fn http://intel.ly/29LZ0fn then selecting chat.

You could also get in touch with us by phone, here I add the contact info for different locations:

North America: Phone Number: 1-916-377-7000

Business Hours:Monday - Friday7:00 AM to 5:00 PM (Pacific Time)EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUFLAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4I also sent a PM to you, please check your inbox Regards,Esteban C

[idata]

hi intel

i just bought my brand new i7 6700k processor two days ago. I noticed that my 6700k processor has incredibly high temperature constantly around 90-100 degrees during cpu test. I even spent $150 to upgrade my cpu fan to a high end water-cooling cpu fan. In order to make it cooler and increase both life span of motherboard and CPU. However, the temperature has NO difference at all. i tried to find solution whole night. I noticed there are many customers complained about high temperature ( around 60-70 full load) i was like srsly man??? mine is 90-100 with water-cooling @ default setting. the intel support page is unavailable. could u please help me !!

[idata]

Hello jamestnt,

Please check your inbox, and remember you have phone and chat options that will allow you to interact with an agent directly

North America: Phone Number: 1-916-377-7000

Business Hours:Monday - Friday7:00 AM to 5:00 PM (Pacific Time)

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUFLAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

You can get a chat by selecting the product here: http://intel.ly/29LZ0fn http://intel.ly/29LZ0fn then selecting chat.

Regards,Esteban C