Tuning Utility missing CPU sensor data

[Thomas-NRW]

Hello, just loaded the utility to optimize the temperature of my I9 13900KS. Program is working buit did'nt show me temperature / freuqences / CPU utilization and so on ..

Is there any setting that i did'nt noticed ? i think it should work out of the box.

[pressed_for_time]

Did you try clicking on the Spanner icon...

[Thomas-NRW]

?? have a look to the right side, there you see no temp or freq ...

same as in compact view, sensor data are missing

[Thomas-NRW]

and hw-info or hw-monitor shows this data

[Thomas-NRW]

nobody any idea ?

(System is Windows10 Pro, 64Gb DDR5)

[DhannielM_Intel]

Hi Thomas-NRW,

Thank you for posting on the community and I apologize for the delay.

Can you confirm that you are looking for the temperature parameter in the Intel Extreme Utility? If it is, the Package Temperature you should be looking for. As it refers to the temperature of the processor.

For more information on how you can locate it please refer to this article: Where Can I Check Processor Frequency and Other Parameters Using Intel® Extreme Tuning Utility (Intel® XTU)?

Please let me know if this is what you are looking for, and tell me if there are other inquiries that I can assist you with. I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Thomas-NRW]

hello Dhanniel,

thanks for the link, the relevant boxes are checked ...

Meanwhile i have installed the tool at an relative fresh installation of win10, curiously there it will work as expected.
Something in the system prevents access of the intel tool to the sensor data, but I find it strange that CpuID and other monitoring tools can query this data.

if you don't have any ideas on this behaviour, the subject is closed for me.

Best regards,

Thomas

[DhannielM_Intel]

Hi Thomas-NRW,

Thank you for your response. I would like to have some follow up request for you, can you please take a screenshot again of your Intel Extreme Utility (XTU) and send it in the thread. Additionally, can you share to me other parameters that you would like to see on the Intel Extreme Utility (XTU)? I am looking forward hearing from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Thomas-NRW,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Thomas-NRW,

Since I have not heard back from you, for now I will close this thread. If you have other inquiries or further assistance, please submit a new post, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician