Unable to submit submit request for faulty CPU due to website hangup

[candydiet]

I'm trying to submit an RMA request for my i7-13700K CPU but every single time I try to submit it on the support website it just hangs up and never loads or submits. I saw someone else on this forum have the same issue and posted about it and the only way they got a ticket opened was someone responded.

https://community.intel.com/t5/Mobile-and-Desktop-Processors/Instability-issues-on-my-13900k-Unable-to-submit-support-request/m-p/1717096

The same hang up is happening to me on the website. I am trying to report that my CPU is preventing me from even booting into Windows for more than a few second before freezing and requiring a hard reset. I know it's a CPU issue because I tested each component (RAM/GPU/hard drive/etc.) to isolate the issue and swapping the CPU is what fixed it.

Batch: X250M330

Not sure what other way to submit a request as the website is messed up.

[JohnM_Intel]

Hello candydiet,

Thank you for raising this concern with us, and we sincerely apologize for the issues you experienced with case creation.

Kindly check your email, as I will be sending a direct communication to coordinate and investigate the issue with your processor.

Thank you for your patience and cooperation.

Regards,

John M.

Intel Customer Support Technician