Unable to submit support request

[ziyad-edher]

I'm trying to submit a support request via https://supporttickets.intel.com for my i9 14900K CPU which is showing severe instability, and I would like to initiate support under warranty.

When I click submit, the loading spinner stays indefinitely, and the support request is not saved / submitted. I have retried across multiple browers, operating systems, and devices.

In the browser console, the errors often follow the form "An internal server error has occurred\nError ID: 53214788-294540 (644527025)"

I attempted to call the support hotline, but I am just redirected to the website instead.

Is there any other way to get in contact with support?

[Mike_Intel]

Hello ziyad-edher,

Thank you for posting in Intel community Forum.

Kindly try to clear the cache of the browser then use this link instead to log a case for report the processor:

Contact Intel for Your Support Solutions

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ziyad-edher]

Hi Mike, thanks for responding. I'm running into the same issue even after clearing my browser cache (across multiple devices, like I mentioned in the original post) and using that link you sent directly.

Is there any other way I can submit a support ticket?

[Mike_Intel]

Hello ziyad-edher,

Thank you for the quick update.

I have created a new case for you to report the processor for RMA.

I will be sending an email using the other case on the email address associated with your profile here in the communities.

Please check your inbox.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[mcconnell113]

hello i am having this exact same issue with exact same 14900k, could you help me submit a case? I've tried several times across several browsers and devices, nothing works.