Unable to use warranty request form or live chat...how do I submit?

[kuz]

This was the 3rd option.... when I try the online from at https://supporttickets.intel.com/ it hangs. I have tried 3 different browsers and even private mode on all. Sick of typing in all that information so many times.

When I try the live chat I am presented with "Authentication Error".

Posting here on the forums is the final option... is there an email address or something else to contact with in order to get things started? 

Thanks!

[JedG_Intel]

Hello kuz,

I'm really sorry to hear you're having trouble submitting a support ticket. Could you please try using this link: Contact Intel , and let me know if it works for you? I'm here to help if you still run into any issues.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[kuz]

this is the same site and tried again from a different isp/computer and have the same issue

[JedG_Intel]

Hello kuz,

I truly appreciate the time and effort you’ve put into trying to resolve this issue—it really makes a difference. Just to check, have you had the chance to clear your browser’s cache? Sometimes this simple step can help resolve unexpected behavior.

Also, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi kuz,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello kuz,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician