WHEA Event ID 19 CPU / i5-8400

[MNovo2]

My System Settings:

Motherboard: Z370 PC PRO (last bios version)

CPU: i5-8400

RAM: Kingston DDR4-2134 (KHX2133C14D4/8G) x 2

VGA: GeForce GTX 970

PSU: Chieftec 550W

OS: Windows 10 Pro 1803 (17134.112)

I noticed a bug on Windows 7 and decided to upgrade to Windows 10. The error is still there, repeated every minute.

The computer does not hang, not the BSOD, not lags. Intel Processor Diagnostic Tool: all passed.

Error text:

Имя журнала: System

Источник: Microsoft-Windows-WHEA-Logger

Дата: 04.07.2018 23:01:59

Код события: 19

Категория задачи:Отсутствует

Уровень: Предупреждение

Ключевые слова:

Пользователь: LOCAL SERVICE

Компьютер: DESKTOP-D3QGQVR

Описание:

Произошла устраненная аппаратная ошибка.

Сообщивший компонент: ядро процессора

Источник ошибки: Исправленная ошибка проверки компьютера

Тип ошибки: Ошибка иерархии кэша

ИД APIC процессора: 2

Дополнительные сведения содержатся в подробностях этой записи.

Xml события:

http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

19

0

3

0

0

0x8000000000000000

6503

System

DESKTOP-D3QGQVR

1

2

3

0xcc4000c000100151

0x46d370000

0x406485

9

0

256

5

256

1

256

256

256

928

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

Please tell me how to find the cause of the error that occurs?

[AlHill]

W7 is not supported on 8th gen processors.

Did you upgrade from W7 to W10, or did you do a clean install of W10.

Doc

[MNovo2]

Clean install.

[AlHill]

OK, thanks for clarifying. Please run this utility and attach the results so one of the Intel support staff can assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

[MNovo2]

Done

[MNovo2]

Attached a screenshot with the system log and the results from the Intel-Processor-Diagnostic-Tool.

[idata]

Hello Max Novohackiy,

I am sorry to hear you are having issues with this matter. We will be happy to help you!

The error message you are seeing, is related to a hardware issue and sometimes it could linked to memory issues. Based on that, I checked the part number for the RAM you provided, and noticed that it does not meet the memory requirements for this processor model. The Intel® Core™ i5-8400 Processor only supports DDR4-2666 memory modules, and the part number you are using is lower than this specification. Is there any chance to test DDR4-2666 RAM sticks and check if the issue persists?

Also, I checked for the memory compatibility for the MSI Z370 PC PRO, but I couldn't find any matches for that part number. You can confirm this here: https://www.msi.com/Motherboard/support/Z370-PC-PRO# support-mem-5 Support For Z370 PC PRO | Motherboard - The world leader in motherboard design | MSI Global

You can check the memory specification for this processor model here: https://ark.intel.com/products/126687/Intel-Core-i5-8400-Processor-9M-Cache-up-to-4_00-GHz Intel® Core™ i5-8400 Processor (9M Cache, up to 4.00 GHz) Product Specifications

Regards,

Amy C.

[MNovo2]

I took out the RAM and studied the labels. The model of my RAM is HX421C14FB / 8. I do not know why the system sees them as KHX2133C14D4 / 8G. I found the package from RAM and on the label too - HX421C14FB / 8. My motherboard is compatible with the memory model HX421C14FB / 8.

[idata]

Thanks for the clarification.

Our recommendation in this case, is to use DDR4-2666 memory modules since is the memory type supported by the processor. I understand that the computer works with DDR4-2133 modules, but it does not meet the processor's specification.

You can always try to re-install the following drivers, and to check with MSI if a BIOS update or BIOS setting can help with this error message.

• Intel Chipset Driver: http://download.msi.com/dvr_exe/intel_chipse_300.zip
• Intel Management Engine Driver: http://download.msi.com/dvr_exe/intel_me_CFL.zip

Additionally, you can use the Windows 10 Recovery options to troubleshoot this error message: https://support.microsoft.com/en-ie/help/4026206/windows-get-to-safe-mode-and-other-startup-settings-in-windows-10 https://support.microsoft.com/en-ie/help/4026206/windows-get-to-safe-mode-and-other-startup-settings-in-windows-10

Regards,

Amy C.

[MNovo2]

I understand you correctly - you say that this is not a processor error? MSI told me that the error is due to problems with the processor.

I have the latest BIOS and the default settings. If you need any additional settings for this processor, please give me recommendations.

[idata]

I do not believe this is a processor error, this based on your Intel Processor Diagnostic report. Everything there looks fine and all the tests were successful passed. The tool would have indicated is there is something wrong with the processor, and since the computer does not hang, enters BSOD's nor not lags, is not likely to be the processor.

Is there any chance to re-install the operating system with a different image? I'm aware you did a clean installation for this version of Windows 10, and there could be a chance that the error is related to that specific image you used.

For the BIOS settings, only MSI can comment on that. We have seen cases on Intel® platforms where a BIOS update addresses this behavior, but these have been a few and isolated cases.

Regards,

Amy C.

[MNovo2]

reinstalled the system, there is no effect

[MNovo2]

replaced the power supply, the error remained

[idata]

Thank you for trying the suggestion.

There is one more thing I would you to try, please see below:

• Remove the graphics card.
• Set default values in your BIOS settings.
• Check the if the event error persists.
• Run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool one more time.

And, please share the results.

Regards,

Amy C.

[idata]

/thread/127033 Max Novohackiy, if you need further assistance let us know.

Regards,

Amy C.

[MNovo2]

tried without a video card - the errors remained

[idata]

/thread/127033 Max Novohackiy,

Can you please try one more thing? Please check below for the suggestion:

• Disable some of the cores from your BIOS settings, disable at least two and check if the error continues.

Thank you.

Regards,

Amy C.

[MNovo2]

I disabled 2 kernels first, then 4 - the error is repeated.

[idata]

Please check your inbox, I have sent you a message.

Regards,

Amy C.

[MNovo2]

And now i buy HX426C16FB2/8. And I think I wasted my money. The error has been saved. Now it remains to change the motherboard, the network card and the case, in order to understand what all the same reason)))))))))

[idata]

I'm sorry to hear that!

Can you take the computer to a computer shop and swap parts? This can be an option for you to not invest more money.

Regards,

Amy C.