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WHEA-Logger Event 17

LD7
Principiante
5.417 Vistas

Hey all , 

 Anyone knows the solution for this error?  which creating auto restarting or freezing the device.

I have already done clean boot still getting this problem . I am providing more details below.

 

 

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1D:0x5
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_06B5&SUBSYS_1E911043&REV_F0
Secondary Device Name:

 

 

-System
  
-Provider
   [ Name]Microsoft-Windows-WHEA-Logger
   [ Guid]{c26c4f3c-3f66-4e99-8f8a-39405cfed220}
  
 EventID17
  
 Version1
  
 Level3
  
 Task0
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2023-08-03T16:16:43.9862455Z
  
 EventRecordID3701
  
-Correlation
   [ ActivityID]{adb08e5e-b378-4634-8a17-a53615f4caef}
  
-Execution
   [ ProcessID]4048
   [ ThreadID]18528
  
 ChannelSystem
  
 ComputerLAPTOP-KL6HB9C9
  
-Security
   [ UserID]S-1-5-19
-EventData
  ErrorSource4
  FRUId{00000000-0000-0000-0000-000000000000}
  FRUText 
  ValidBits0xdf
  PortType4
  Version0x101
  Command0x10
  Status0x406
  Bus0x0
  Device0x1d
  Function0x5
  Segment0x0
  SecondaryBus0x0
  SecondaryDevice0x0
  SecondaryFunction0x0
  VendorID0x8086
  DeviceID0x6b5
  ClassCode0x30400
  DeviceSerialNumber0x0
  BridgeControl0x0
  BridgeStatus0x0
  UncorrectableErrorStatus0x0
  CorrectableErrorStatus0x1
  HeaderLog00000034100000040000000000000000
  PrimaryDeviceNamePCI\VEN_8086&DEV_06B5&SUBSYS_1E911043&REV_F0
  SecondaryDeviceName 
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11 Respuestas
Jocelyn_Intel
Empleados
5.370 Vistas

Hello, @LD7  

 

Thank you for posting on the Intel® communities. I will gladly assist you here. 

 

Please specify the model of your processor. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


LD7
Principiante
5.353 Vistas

Hello @Jocelyn_Intel ,

My processor is  "Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz 2.50 GHz"

Jocelyn_Intel
Empleados
5.329 Vistas

Hello, @LD7  

 

Thank you for the information provided. 

 

Please answer the following questions and try the following steps for this issue: 

 

  • Do you get any WHEA BSOD or BSODs in general? 
  • Is your laptop overheating? What are the temperatures of the processor? 
  • Try loading the BIOS defaults. Also, make sure your BIOS version is the latest on your Motherboard's website. 
  • Check if there are Windows updates pending. 
  • Check if the power supply is working properly. 
  • Test the processor with the Intel PDT and attach a screenshot with the results. Also, run an Intel SSU report to have more information about your system: 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save, and attach the report. 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


LD7
Principiante
5.273 Vistas

Here is the info you asked for @Jocelyn_Intel  ,

Do you get any WHEA BSOD or BSODs in general?
-- Yes, not every time but a couple of times on 2-3 days.

Is your laptop overheating? What are the temperatures of the processor?
-- For normal uses it's going up to 65c but if I do gaming or other heavy tasks it reaches 90 c.

Try loading the BIOS defaults. Also, make sure your BIOS version is the latest on your Motherboard's website.
-- I have never changed anything on my bios and it's on the latest version.

Check if there are Windows updates pending.
-- Up to date, updating every 1 or 2 days.

Check if the power supply is working properly.
-- it's also ok.


I think the problem is happing because of my wifi adapter. From when this event 17 started happing the wifi gets vanished from not only the setting but also the device manager.

 

 

Jocelyn_Intel
Empleados
5.286 Vistas

Hello, @LD7    

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


LD7
Principiante
5.273 Vistas

Hey @Jocelyn_Intel

Just updated the info u asked for with the attached reports . Hope it will help u understand the problem and assist me with a solution.

Jocelyn_Intel
Empleados
5.251 Vistas

Hello, @LD7  

 

Thank you for the information provided. 

 

What does it say the BSOD you get? Do you have a screenshot of the BSOD you see? 

 

Does the BSOD happen before Windows boots up? 

 

I checked the reports and the processor passed the tests, temperatures are expected and everything seems to be up to date. 

 

In the meantime, verify if it is possible to do a Windows* Restore from a system restore point

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


LD7
Principiante
5.236 Vistas

Hey @Jocelyn_Intel 

 Actually, it happens suddenly and stays 2 s to 3s not enough to get any screenshots or read the code. But when the 1st time it happened it has "Stop code - DPC WATCHDOG VIOLATION ".

Jocelyn_Intel
Empleados
5.221 Vistas

Hello, @LD7  

 

Thank you for the information provided. 

 

Were you able to perform a Windows* Restore from a system restore point

 

Doing some research on stop code: DPC_Watchdog_Violation BSOD, it usually occurs due to some specific reasons, like unsupported SSD firmware, old SSD driver version, hardware incompatibility issues, or system files are corrupted.  

 

If the system restore point doesn't work, we recommend an OS reinstallation to ensure there are no system corrupted files. You can also check Microsoft's article about this BSOD

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


Jocelyn_Intel
Empleados
5.140 Vistas

Hello, @LD7  

 

We are checking this thread and we would like to know if you were able to perform the steps provided in my previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


Jocelyn_Intel
Empleados
5.110 Vistas

Hello, @LD7    

 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance with other matters in the meantime, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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