When I use XTU Watchdog is disabled how do i enable it (Core Ultra 265K)

[WWIA7062]

In device manager it says it's installed but in XTU it says it's not. what should/can I do?

[DhannielM_Intel]

Hi WWIA7062,

Thank you for posting in the community. I have a few questions to help us address this matter. Please answer the following:

1. What is the exact model of your motherboard?
2. Could you share your reason for using the Intel Extreme Utility? Please note that overclocking your processor beyond its specifications may void your warranty.
3. Is this the first time this issue has occurred?
4. Have you tried any troubleshooting steps? If so, could you share them with me?
5. Is your BIOS currently up to date?

Additionally, please try disabling "Fast Startup" on your system. This is a workaround troubleshooting that we can perform to check if the oissue will resolve:

1. Go to "Control Panel" and click "Power Options."
2. In the left pane, click "Choose what the power buttons do."
3. Click the "Change settings that are currently unavailable" link.
4. Under "Shutdown settings," uncheck "Turn on fast startup."

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

My motherboard is the ASRock Z890 Pro-A WiFi

[WWIA7062]

1 the ASRock Z890 Pro-A WiFi

2 to slightly undervolt to save power

3 no

4 I uninstalled and reinstalled the utility and IPF

5 Yes

6 it didn’t work

It says in advanced system info watchdog present False

[DeancR_Intel]

Hi WWIA7062,

Thank you for providing your motherboard model, I would like to clarify some things asked by @DhannielM_Intel if you have seen and tried it as this will help us isolate the issue you're having.

1. Could you share your reason for using the Intel Extreme Utility? Please note that overclocking your processor beyond its specifications may void your warranty.
2. Is this the first time this issue has occurred?
3. Have you tried any troubleshooting steps? If so, could you share them with me?
4. Is your BIOS currently up to date?

Additionally, please try disabling "Fast Startup" on your system. This is a workaround troubleshooting that we can perform to check if the oissue will resolve:

1. Go to "Control Panel" and click "Power Options."
2. In the left pane, click "Choose what the power buttons do."
3. Click the "Change settings that are currently unavailable" link.
4. Under "Shutdown settings," uncheck "Turn on fast startup."

Best regards,

Dean R.

Intel Customer Support Technician

[DhannielM_Intel]

Hello WWIA7062, 

Firstly, I want to inform you that if the Watchdog section under Intel® XTU System Information displays 'Watchdog Present' as False, it means that the WDT Driver is not detected. In such cases, you will need to manually restore your settings or profiles after rebooting. To resolve this, it's advisable to verify the presence of the WDT Driver. Please refer to this article for guidance on creating or loading profiles in XTU: How to Create, Save, and Load Profiles in the Intel® Extreme Tuning Utility (Intel® XTU). 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

the WDT driver shows up when enabling view hidden drivers in device manager

[DhannielM_Intel]

Hi WWIA7062,

I'm following up to see if you've tried the recommendation I shared earlier. If so, could you please let me know the results?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

Not yet since I have a busy schedule but I will asap

[DhannielM_Intel]

Hi WWIA7062,

Thank you for the update. Please let me know the results after you've completed the my recommendation. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi WWIA7062,

I understand and thank you for sharing this information to me. Though I wanted to check if you've followed my recommendation. Additionally, is the Watchdog status in XTU still showing as false?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

i replied to the wrong comment on accident but the WDT driver shows up when enabling view hidden drivers in device manager however in XTU it says watchdog is False

[DhannielM_Intel]

Hi WWIA7062,

Thank you for clarifying this for me. Before I proceed with further investigation, could you please provide your system information? To gain a better understanding of your entire setup, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system details. You can follow the instructions at this link and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi WWIA7062,

I am just following up about my current request, this way I can fully check and see your system inforamtion to aid the investigation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

heres the SSU file

[DhannielM_Intel]

Hi WWIA7062,

Thank you for this information. I'll investigate further on my end and provide you with an update as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello WWIA7062,

I have some additional information that will be very helpful for further investigation of this matter. I apologize for not including this in my previous response. Please review the following:

Could you let me know the version of your XTU? As there are two types of XTU one is supports Core Ultra (Series 2) processors and for the other supports.(14th gen) and older processors.

Additionally, could you gather the XTU verbose log files (available only when you can start XTU and reproduce the issue)? Please follow the steps below:

1. Open Registry Editor
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs

I will be waiting for this information and I appreciate your understanding on this matter

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

im on the one desinged for core ultra, it started with 10.0.1.31

[WWIA7062]

here are the files from today, i have more on my PC if they can be of help

[DhannielM_Intel]

Hi WWIA7062,

Thank you for providing this information. I will conduct further checks on my end and update you as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[WWIA7062]

Ok thank you