Windows UserModePowerService job is slowing down computer performance

[Vytenis007]

Hello

Our company has a lot of new computers from different manufacturers (Lenovo, DELL). We are facing same performance issue with all of them. 
From Event Viewer information we see that computers are traying to change power plan from balanced to balanced every few seconds.
This problem causes computers to freeze and performance drops drastically.

Process C:\Windows\System32\WUDFHost.exe (process ID:1820) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

Currently we found few workarounds:

Solution 1. After changing power plan from Balanced to High performance.
Solution 2. Forcing computers to use Balanced power plan with GPO. 
Solution 3. By disabling from system configuration "intel(r) innovation platform framework service" service.

After any of those changes Event Viewer flood stops and computer performance gets back to normal.

Tests performed to identify the cause of this issue:
Tried to use clean Windows version without any additional apps, with all manufacturer drivers and updates installed, but issue still persist.
Issue noticeable only with latest laptops (from 12th gen cpu)
Any ideas how we can fix it?

[DhannielM_Intel]

Hello Vytenis007.

Thank you for posting in the community. I have a few questions to help me dig deeper into the issue you are currently experiencing:

1. Can you provide the models of at least five laptops that are having this issue?
2. Are the laptops linked to any group policy in your company?
3. Have you contacted Microsoft and/or the laptop manufacturers about this issue?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Vytenis007]

Hello

Here is the answers to Your questions:

1.  DELL Latitude 5430, 5440, 5450; Lenovo ThinkPad L16 Gen 1, ThinkPad T16 Gen 2

2. We have laptop for testing, which out from the box was reinstalled with clean Windows version, without any additional software and it do not connected to the domain or any other infrastructure - and the same thing happening.

And this happening only starting from 12th gen. Intel processors. We have few same models with Ryzen processors and they do not facing this issue. 

3. We do not think that it could be related to manufacturers, because it happening with different of them.

Yes we tried to contact MS but no solution yet.

If You want we can organize a session to connect to the test computer.

[DhannielM_Intel]

Hello Vytenis007,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Vytenis007,

Before we proceed, please note that this is an OEM device. I will assist you with general troubleshooting steps, but if the issue persists, you will need to contact the Original Equipment Manufacturer(OEM) of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

I have a few follow-up questions. When you say that the issue starts with 12th gen processors, does it also apply to laptops with processors newer than the 12th generation?

Additionally, could you let me know if you have already tried the following troubleshooting steps:

1. Press the Windows key on your keyboard and type "Edit Power Plan."
2. Select "Edit Power Plan" from the search results.
3. Click "Change advanced power settings."
4. In the "Edit Power Plan" window, click on "Change advanced power settings."
5. Expand the "Sleep" branch.
6. Expand the "Allow wake timers" branch.
7. In the "Setting" field, select the "Disable" option (for all available options).
8. Click the "Apply" button.
9. Click the "OK" button.

This will disable wake timers in Power Options. You can check this troubleshooting guide on this link as it seems to address a similar situation to yours: https://answers.microsoft.com/en-us/windows/forum/all/multiple-usermodepowerservice-log-in-eventviewer/c2bc8a39-ec43-49bf-adbd-66d73d18afe0

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Vytenis007,

Please let me know if you have had the chance to review the information I provided in my previous reply. Additionally, if you need any clarification on the matter, please feel free to ask.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Vytenis007,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[tikyuchan]

I think it is too early to close.
I am facing the same problem with dell inspiron 5330 (Core Ultra 125H).