XTU 6.1.2.8 error when trying to display a profile's information.... ideas?

[idata]

Scenario:

• In "core active area", click on save
• Enter profile information as "Normal Operation" and save
• Go to PROFILES and highlight "Normal Operation"
• Click on "Show Values" button.
• Perftune errors out

Here are the errors that are generated in the system event log:

Event 1:

Faulting application name: PerfTune.exe, version: 6.1.2.8, time stamp: 0x575ea086

Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e78b

Exception code: 0xe0434352

Fault offset: 0x000bdae8

Faulting process id: 0x1284

Faulting application start time: 0x01d1e1d6da4e21c7

Faulting application path: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Client\PerfTune.exe

Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

Report Id: 5318a3c0-7998-42c0-bd39-efd93f7cc1b6

Faulting package full name:

Faulting package-relative application ID:

Event 2:

Application: PerfTune.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.FormatException

at PerfTune.AppManager.Dispatcher_UnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)

at System.Windows.Threading.Dispatcher.CatchException(System.Exception)

at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)

at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at System.Windows.Application.Run(System.Windows.Window)

at PerfTune.Managers.EntryPoint.Main(System.String[])

　

Event 3:

Fault bucket 129149480876, type 5

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[idata]

Hi Tas3086A,

Let's try to test your system with the Intel® Processor Diagnostic Tool, to verify the functionality of your system. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.Please attach the results to your answer. Intel® Processor Diagnostic Toolhttps://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Also could you please copy and paste the result of the Intel® System Support Utility? https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Regards,Hellen.

[idata]

Hi Tas3086A,

Thought I would just check in and find out if you were able to resolve this. Regards,Hellen.

[idata]

I attached the files you requested and have heard nothing back. The problem still happens, and as a result I am unable to use profiles.

( Number of active threads is now also working incorrectly and showing 1/2 of the real value. )

The only thing that I can say about the new version is that you finally got the XTU CLI working properly, and I am using that functionality in place of the profile not working for now.)

Hopefully there will be a fix shortly.

Thank you for following up.

[idata]

Hi Tas3086A,

I apologize for it; I wasn't able to get the information inside of the files, could you please run the Intel® System Support Utility again in order to obtain the information?https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Please keep in mind the following:

• New exported profile is not getting imported in the older version of the XTU.
• If Intel® Extreme Tuning Utility is upgraded, system needs a restart to uninstall the previous version
• MEI driver on windows 7 system requires

"KMDF 1.11 update for Win7" • Install "KMDF 1.11 update for Win7"(http://www.microsoft.com/enus/download/details.aspx?id=38423 http://www.microsoft.com/enus/download/details.aspx?id=38423) before installing XTU! More details:https://downloadmirror.intel.com/24075/eng/XTU-6_1-MR2-ReleaseNotes.pdf https://downloadmirror.intel.com/24075/eng/XTU-6_1-MR2-ReleaseNotes.pdf Regards,Hellen.

[idata]

Hellen , data was submitted...........

We have received your request for support and we are currently processing your ticket. You should expect to hear from us within one business day.

Your reference number is 01768625.An email has been sent to for your records. Thank you for contacting Intel Customer Support.

[idata]

Hi Tas3086A,

I couldn't get the files again, lest do this, I review the download center and I found this new version, lest try if this fix the issue you are getting.https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=66427 Same note as before:

• New exported profile is not getting imported in the older version of the XTU.
• If Intel® Extreme Tuning Utility is upgraded, system needs a restart to uninstall the previous version
• MEI driver on windows 7 system requires

"KMDF 1.11 update for Win7" • Install "KMDF 1.11 update for Win7"( http://www.microsoft.com/enus/download/details.aspx?id=38423) before installing XTU! Please let me know the outcome. Regards,Hellen.

[Hellen_D_Intel]

Hi Tas3086A,

I notified the support will continue on this thread, /thread/104277 https://communities.intel.com/thread/104277

Please let me know if there is something else I can do for you.

Regards,

Hellen.