XTU not opening and pc restart on blue

[SteamyTWonder]

XTU 7.14.2.45 doesn't start and I close it with end task,
after a time of 2-3 minutes or more the computer restarts
out of the blue and doesn't boot anymore unless I open the bios and set it
to default values.
Then the computer starts and I try to open xtu again, it opens, I set a profile
and it works until I close it.
When I open it again it starts from the beginning,
the first time xtu doesn't want to start and it restarts.
I also have a dump file but I can't upload it because it exceeds the document
upload limit provided.
I mention that it only does this since I installed the latest version of XTU,
but I also tried older versions that worked normally and I used them
without problems, but now it does the same as the latest version.
The PC configuration was the same, I did not change any components.

[PatrickV_Intel]

Hi SteamyTWonder,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• What specific error messages or codes do you see when XTU fails to start initially?
• Can you share the Windows Event Viewer logs from around the time of these crashes?
• Are you running XTU as administrator, and have you tried compatibility mode?
• How long were you successfully using the older XTU versions before this problem began?

Additionally, it would be very helpful if you could provide an Intel® System Support Utility (SSU) log file to better understand your system configuration.

To generate the log file:

1. Download the Intel® SSU from this link: Intel® System Support Utility for Windows*
2. Launch the application and select the checkbox for “Everything”
3. Click Scan
4. When the scan completes, click Next, then Save
5. Attach and send the saved file with your response

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician