core i7-10710U

[Nasser_007]

Bonjour,

depuis quelques temps et sans raison apparente, mon PC MSI Modern A10M s'est mis à ramer pour la moindre tâche (ouverture de dossier, navigateur, déplacement de fenêtre...) chaque manipulation lag.
Après avoir essayé plusieurs vérifications et optimisations, je me suis rendu compte que mon  processeur core i7-10710U tourne à une vitesse très basse, la plupart du temps à 0,40 Ghz !

Je n'ai pas encore flashé le Bios mais de tout ce que j'ai essayé, rien n'améliore la situation (mise à jour des drivers, optimisation de l'alimentation, désactivation des programmes au démarrage, antivirus...).
Que pouvez-vous me conseiller ?
Merci.

_________________________________

Hello,

For some time now, and for no apparent reason, my MSI Modern A10M PC has started to slow down even for the slightest task (opening a folder, using a browser, moving a window, etc.), causing lag.
After trying several checks and optimizations, I realized that my Core i7-10710U processor is running at a very low speed, most of the time at 0.40 GHz!

I haven't flashed the BIOS yet, but nothing I've tried has improved the situation (updating drivers, optimizing the power supply, disabling startup programs, antivirus, etc.).
What can you recommend?
Thank you.

[JedG_Intel]

Hello Nasser_007,

I'm sorry to hear about the issue that you are facing at the moment. For me to investigate the root cause, please share more information below.

1. Are there any recent changes to the system?

2. Which software are you using to monitor the CPU performance?

3. Have you reached out to the OEM about this issue?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Nasser_007]

Hello Jed G,

Thank you for the answer.
I haven't made any specific changes to the system. I'm monitoring performance with Windows Task Manager. I'm waiting for a response from MSI customer service. I thought you might be able to answer my question regarding the processor.
Best regards.

[JedG_Intel]

Hello Nasser_007,

Thank you for sharing all this information. I reviewed the SSU logs and please try to follow the steps below.

• Set BIOS to defaults. You may wish to note the current BIOS settings before resetting the BIOS.
• Update Basic Input/Output System (BIOS) to the latest version. Contact the board manufacturer for the instructions.
• Test the processor functionality using Intel® Processor Diagnostic Tool.
• Reinstall the operating system.

For reference: My Processor Constantly Runs at Low Frequency, Causes System Lag

Best regards,

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hello Nasser_007,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[JedG_Intel]

Hello Nasser_007,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

You may also find this article helpful: Tips for Random System Freezing Issue 

Best regards,

Jed G.

Intel Customer Support Technician