cpu i7 14700K has a display screen icon, must restart or Windows D exits the desktop of a software m

[TanPhan_CG3D]

Can you advise me on how to update or handle this situation?

When I "window + D" out of a software, for example the game Valorant, it freezes/hangs the PC, the mouse can still move, but other windows and software cannot work anymore, the screen is black, or is still just the background of the window.

I have to Restart my PC My card and RAM are used normally: RTX 3060 + Ram 64 GB 3600MHz Gskill(32*2), Sigmatek 750W 80plus Bronze power supply, AIO 360 water cooler, SSD 1TB Kingston

I checked while working in some 3D software such as ZBrush, substance painter, Maya, Blender, Valorant game...)
Average CPU temperature is about 55-60 degrees Celsius, GPU 55%

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I know that the 13th and 14th generations are having major problems, and can cause damage to other components such as GPU, RAM, main board... so what will the CPU warranty be like if I bought from a retailer in Vietnam, can they exchange for a new product if the CPU cannot work normally?

[RandyT_Intel]

Hello TanPhan_CG3D,

First, please determine if your processor is sold as boxed or tray. You can verify this information on our website Warranty Information (intel.com). Since you purchased the processor from a retailer at your location, you can claim a warranty or request a replacement from the place of purchase for faster processing. Kindly refer to the attached article for more details.

Warranty Policy for Intel® Boxed and Tray Processors

For resellers, integrators, and end users, the warranty for tray processors is provided at your place of purchase.

Best regards,

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello TanPhan_CG3D,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently. 

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello TanPhan_CG3D,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.  

Randy T

Intel Customer Support Technician