Fust, Thank you for posting in the Intel® Communities Support.
Just to let you know, we only provide support in English language and currently, we are using a translation tool.
In reference to this scenario, please make sure that you are using the latest version of the Intel® Processor Diagnostics Tool, you can download it from the link below:
https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
If the computer still crashes while running that version, then please get in contact either with the place of purchase to check their warranty options or directly with your local Intel® Support department so they can further assist you with the warranty process:
Chat support:
http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat
For phone support, depending on your location, you will see the contact information on the links below:
EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
