I just built a new desktop, and I have been getting some strange stuttering occasionally. It affects my audio, mouse and overall performance but I don't know how to trigger it. When running games, the frame-rates are much lower than what I was getting with my old i5 3570k desktop.
I still cannot find the cause for this. So, in desperation, I ran the Intel Processor Diagnostic Tool, these are the results:
--- IPDT64 - Revision: 4.1.0.29
--- IPDT64 - Start Time: 11/08/2018 10:10:03 PM
----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Fail.
CPU 1 - PCH - Fail.
CPU 1 - SPBC - Fail.
IPDT64 Failed
--- IPDT64 - Revision: 4.1.0.29
--- IPDT64 - End Time: 11/08/2018 10:13:55 PM
----------------------------------------------
FAIL
I have tried uninstalling it, re-downloading it and installing it again, and of course, I have been running it as Administrator. Can someone make sense of this?
--- CPU Frequency Test ---
...
Version 1.0.20.64b.W
...
Expected CPU Frequency is -- 3.60
..WinRing0 encountered a problem loading windows driver..
..ensure app is executed with administrator privileges..
--- Platform Controller Hub Test ---
...
Version 1.0.15.64b.W
...
..WinRing0 encountered a problem loading windows driver..
..ensure app is executed with administrator privileges..
--- IntelR spbc Module Test --
...
Version 1.0.10.64b.W
...
..Retrieved Processor Manufacturer
GenuineIntel
..Retrieved Processor Brand String
IntelR CoreTM i5-8600K CPU 3.60GHz
..
..spbc encountered a problem loading windows driver..
..ensure spbc.exe is executed with administrator privileges..
連結已複製
First of all, in future, please refrain from cutting & pasting content into your posts. Very large posts can make them much more difficult to process. There is a capability for attaching files to your posts; please use it. If you aren't seeing a button for attaching files offered in the lower right-hand corner of the edit window, click on the Use Advanced Editor button in the upper right-hand corner of this window.
Regarding your issue, we need more information about your system. Please download and run this utility and attach the results file to a subsequent post: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*
...S
Hi there,
Sorry about that. I just attached any information I thought would be applicable to save anyone having to sift through the results file, but can completely understand where you are coming from.
As requested, I have attached the results from the System Support Utility to this post.
Thanks and apologies again.
Hello Harleh,
Thank you for your response.
Upon review of the information I would like to first know if you have tried running the Intel ® Processor Diagnostic Tool as administrator? You can do so by right-clicking on the icon of the program and selecting the option that says "Run as administrator". Once it opens as administrator, try to run the diagnostic again and post the results here.
Make sure to paste them in a text file and attach the text file to the thread.
Regards,
David V
nvader88: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:
https://communities.intel.com/community/tech/discontinued-products https://communities.intel.com/community/tech/discontinued-products
Let me apologize for any inconvenience.
Regards,
Alberto R.
Intel Customer Support Technician
Under Contract to Intel Corporation
